| If you have ever walked away from a conference, | | | | important to keep in perspective that every business |
| read a magazine article or had a colleague, friend or | | | | and or organization has its issues and challenges, no |
| even consultant provide you with an example or case | | | | matter how mature it is - no single organization is |
| study of how an organization has totally revolutionised | | | | picture perfect. |
| it's operating model through implementing ITIL then you | | | | My suggestion at this point is not to jump in straight |
| will have some understanding of the benefits | | | | away, spend the time to understand the nature of your |
| associated with implementing the ITIL set of best | | | | issues, and set up a Process Improvement Program |
| practice principles. | | | | (PIP) and use your PIP to document and evaluate your |
| You may have thought to yourself, could this be the | | | | issues, it is then once you have analysed your issues in |
| key? Is ITIL the one answer to flushing out all those | | | | detail you can then start to look for solutions, and |
| organisational and business issues that have been | | | | maybe then leveraging from ITIL maybe one of those |
| swirling around in the back of your mind for too long? | | | | solutions. |
| You may have been thinking to yourself, I must | | | | As part of reviewing and analyzing the nature of the |
| implement ITIL straight away. | | | | improvements you are addressing within your Process |
| Before you set sail on your ITIL adventure journey of | | | | Improvement mechanism you may find that there is a |
| a lifetime to solve all issues present and future in one | | | | certain reoccurring nature, this may include cultural or |
| fowl swoop. An effective Service Management | | | | process based initiatives, you may realise that you are |
| implementation is the process of transforming | | | | not using tools effectively to support your business or |
| resources into valuable services. Without fully | | | | even perhaps a combination of all of these. In this case |
| understanding the principles to this approach these | | | | implementing ITIL effectively will certainly help you to |
| capabilities, and the importance of coordinating the | | | | resolve many of these issues, however it's important |
| three major components of people, process and tools | | | | to reiterate again I would suggest you first commit to |
| may well have you spending time and money on | | | | building an effective Process Improvement Mechanism |
| resources that by themselves has relatively low | | | | to enable you to analyze and understand where your |
| intrinsic value for customers. | | | | issues are before jumping into an End to End ITIL |
| No matter how good the case study was, it's | | | | implementation. |