ITIL Service Design

The main purpose of the Service Design stage of theDesign secure and resilient IT infrastructures,
lifecycle is the design of new or changed services forenvironments, applications and data/information
introduction into the live environment. It is important thatresources and capability that meet the current and
a holistic approach to all aspects of design is adopted,future needs of the business and customers Design
and that when changing or amending any of themeasurement methods and metrics for assessing the
individual elements of design all other aspects areeffectiveness and efficiency of the design processes
considered.and their deliverables.
Thus when designing and developing a new application,Produce and maintain IT plans, processes, policies,
this shouldn't be done in isolation, but should alsoarchitectures, frameworks and documents for the
consider the impact on the overall service, thedesign of quality IT solutions, to meet current and
management systems and tools (e.g. Service Portfoliofuture agreed business needs.
and Service Catalogue), the architectures, theAssist in the development of policies and standards in
technology, the Service Management processes andall areas of design and planning of IT services and
the necessary measurements and metrics. This willprocesses, receiving and acting on feedback on design
ensure not only that the functional elements areprocesses from all other areas and incorporating the
addressed by the design, but also that all of theactions into a continual process of improvement.
management and operational requirements areDevelop the skills and capability within IT by moving
addressed as a fundamental part of the design andstrategy and design activities into operational tasks,
are not added as an afterthought.making effective and efficient use of all IT service
Note: Service Design applies to new and changedresources
services but for the sake of simplicity in the remainderContribute to the improvement of the overall quality of
of this manual we shall refer just to "new services".IT service within theimposed design constraints,
The main goals and objectives of Service Design areespecially by reducing the need for reworking
to:andenhancing services once they have been
Design services to satisfy business objectives, basedimplemented in the live environment
on the quality, compliance, risk and securityThe Service Management Foundation Course is a
requirements, delivering more effective and efficient ITthree day event leading to the examination for the ITIL
and business solutions and services aligned to businessFoundation Certificate in IT Service Management.
needs by coordinating all design activities for ITITIL® is a Registered Trade Mark, and a
services to ensure consistencyRegistered Community Trade Mark of the Office of
Design services that can be easily and efficientlyGovernment Commerce, and is registered in the US
developed and enhanced within appropriate timescalesPatent and Trademark Office, and is used here by
and costs and, wherever possible, reduce, minimize orSYSOP Ltd under licence from and with permission of
constrain the longâterm costs of serviceOGC.
provision.IT Infrastructure Library® is a Registered Trade
Design efficient and effective processes for theMark of the Office of Government Commerce and is
design, transition, operation and improvement of highused here by SYSOP Ltd under licence from and with
quality IT services, together with the supporting tools,the permission of OGC.
systems and information, to manage services through© Crown copyright material is reproduced here
their lifecycle.under licence from and with permission of OGC, under
Identify and manage risks so that they can bedelegated authority from the Controller of HMSO.
removed or mitigated before services go live.