| IT help desk software can be a valuable resource for | | | | is an excellent resource for extensive IT help desk |
| technicians to manage and resolve troubleshooting | | | | software reviews and information. This site allows you |
| tickets. Most companies realize the benefits of | | | | to compare the leading providers of the products to |
| purchasing help desk software since it is a reliable way | | | | find the right program for your needs. Convenient |
| to manage customer inquiries and complaints. IT help | | | | charts allow you to see various amenities offered |
| desk software is preferred by both companies and | | | | such as whether or not the program is web-based, |
| clients over a traditional call center. | | | | costs associated with purchase and upgrades and the |
| In traditional call centers, customers often complain of | | | | number of users allowed for each program. |
| long hold times and unreturned voicemails. Other times, | | | | One of the most popular IT help desk software |
| the less-than-technically-savvy customer may become | | | | programs, according to consumer reviews, is |
| frustrated in his or her attempt to explain the problem. | | | | FootPrints. On a scale of one to ten, it has a rating of |
| Help desk software allows an IT department to | | | | 9.2 and has multiple consumer reviews. This is a |
| effectively manage and direct certain issues to the | | | | web-based program, and the initial cost is around |
| appropriate personnel. | | | | $6,000. FootPrints offers unlimited user capabilities and |
| Many IT help desk software programs offer the | | | | free upgrades with their annual maintenance contract. |
| convenience of a user-friendly menu and | | | | This program is compatible with Linux, Windows NT, |
| easy-to-manage files. Customers can choose from a | | | | Windows 2000 and Unix operating systems. It also |
| variety of help topics and even copy and paste error | | | | offers searchable databases, assignment of reference |
| messages to send to IT. For those customers who | | | | numbers, F.A.Q databases, billing databases and much, |
| are not technically advanced, menus can be set up to | | | | much more. |
| offer a variety of common questions. | | | | |