| Most computer related corporations put up a help desk | | | | dial a 1-800 number you may not necessarily get to |
| support for their valuable customers. A 1-800 number | | | | talk to a person who resides and work in your country. |
| can be found in almost all the products. These | | | | Help desk support outsourcing has become a trend. |
| numbers are there for the consumers. They can either | | | | Since labor is much cheaper in a developing country |
| provide the consumer more information about the | | | | the help desk of the some of the biggest corporations |
| product. It can also serve as customer service | | | | are found across the ocean. |
| assistance to relay either complaints or suggestions. | | | | Thanks to the technology, calls are being routed |
| Help desk support is a hotline number for the | | | | across the pacific without being charged an |
| consumer to voice out either satisfaction or | | | | international call. However, talking to a person who is |
| dissatisfaction about the product. | | | | not living on the same country as yours does not |
| Help Desk Provides Different Levels Of Support: | | | | make him/her incompetent to attend to your needs. |
| (a) First level would be a simple FAQ of the products; | | | | Language is not also a barrier because these help |
| consumers call the help desk to seek more information | | | | desk people can understand and speak English or any |
| about the product. In this level, it is simply about the | | | | other foreign language fluently so they may be able to |
| basic knowledge of the product in which the customer | | | | assist the customers with their concerns. They were |
| may fail to understand. | | | | also trained and given sufficient product knowledge to |
| (b) Another level of help desk support is | | | | be able to answer and troubleshoot the problem. |
| troubleshooting. Since help desk supports are mostly | | | | So next time you dial a 1-800 number and the accent |
| for computer products and the likes. Customers may | | | | may sound different as yours, do not be surprised |
| encounter problems while using the product. This | | | | because help desk outsourcing was sought by the |
| concern is then escalated to the technical help desk. | | | | company of the product that you have purchased. |
| The main concern on this level of support is to fix the | | | | The customer can even gain more information, not |
| error or find an alternative solution the the problem | | | | only about the product concerned but also the location |
| encountered by the customer. | | | | or country wherein your call went through. |
| These help desk supports are being outsourced. If you | | | | |