| I had never really paid much attention to ITIL training, let | | | | To my surprise it all made sense and I found that ITIL |
| alone any other type of training, until the other day | | | | was actually needed for a business but, because I |
| when I walked into the office and saw a big notice on | | | | was not directly related to the technical stream, I was |
| the training board announcing an ITIL training course | | | | still confused as to how an ITIL course would be of |
| was commencing in the afternoon for all staff. | | | | benefit to me. However, the prelim meeting clarified the |
| As I read the notice, I realised my organisation had | | | | doubts I had: there wasn't one defined ITIL training |
| decided that they needed to be more serious about | | | | course module for all. |
| ITIL training. The Top Brass even believed that making | | | | Depending upon your personal background and |
| a few team leaders aware of the pertinence of ITIL | | | | functionality, there are three typical training levels. The |
| training was not enough; the entire organisation needed | | | | basic level, or the foundation, ITIL training course |
| an ITIL training course. This meant all staff had to be | | | | comprises of a general overview: covering the |
| involved, at every level within the organisation, as ITIL | | | | concept; objectives; benefits and terms needed to |
| adoption and practice is a cultural change rather than | | | | understand the essentials. This level of training meets |
| just a change for one or two individuals. | | | | with the processes associated within an ITIL |
| If the grapevine was to be believed, it was an attempt | | | | framework, and that was the category I was enrolled |
| to analyse the aptitude of all staff, and maybe plan | | | | in. |
| some downsizing. I didn't know what to believe, but I | | | | The next level of an ITIL training course is for |
| knew I wasn't looking forward to the training. In the | | | | practitioners. At this stage, learners are involved in |
| past I had always averted training courses as I was | | | | discussions and edification programs, which enable a |
| afraid of looking ‘silly' in front of my peers, but | | | | better insight to the basic ITIL best practice framework. |
| today there was no getting out of it as the training had | | | | The third ITIL training course level, or the highest level, is |
| been scheduled for this afternoon. | | | | basically for Managers who have an adequate |
| The ITIL training course preliminary discussion meeting | | | | functional experience. This level of training focuses |
| was scheduled at 4pm and everyone had to meet in | | | | more upon developing the vision in relevance to ITIL |
| the training room. As I knew so little about what to | | | | alignment within an organisation. |
| expect, I spent my lunch hour surfing the net, gleaning | | | | With all the information I had, I realised that an ITIL |
| information about the up and coming training. In a short | | | | course was not anything to be scared of. In fact, post |
| time I found a website that had a detailed page about | | | | the initial meeting, I was really interested in knowing |
| ITIL. In fact it was through this source that I found out | | | | more about the best practice framework, and the day |
| what ITIL stands for: Information Technology | | | | became the start of embracing extended learning |
| Infrastructure Library, which is a set of concepts and | | | | instead of running away from it. |
| policies that help to manage IT. From a business | | | | So, if you're organisation is talking about an ITIL training |
| prospective, best practices as advocated by ITIL, | | | | course, welcome it with open arms because like me, |
| address service provision related issues and therefore | | | | not only will you expand your education but it could |
| justify the critical relevance attached to ITIL courses | | | | increase your confidence in the workplace (and |
| and certification programs. | | | | maybe the chance of a promotion! |