| What is you get an Alert about Banking services not | | | | as well as technology changes to computer hardware |
| working but when you check, you find its working. | | | | and system software. Many of these efforts are |
| How about putting is place a system that is 100% | | | | embodied in ITIL implementation initiatives. These |
| guaranteed, No False Alerts!! | | | | initiatives do not give you visibility into business impact |
| Today, more than ever, Banking companies rely on IT | | | | of IT, either positive or negative. |
| to deliver enhanced service to customers. While | | | | Main reason is because of the focus on traditional |
| technology-based solutions have many advantages, it | | | | technical infrastructure components, rather than a |
| is important to understand how business transactions | | | | complete understanding and focus on business |
| are constructed and implemented with technology | | | | transactions. This results in information that is |
| components. How does your business improve with | | | | interesting for technologists, rather than valuable to the |
| IT? how can IT add to the business goal of Banking | | | | business as a whole. |
| Company directly. | | | | Upon understanding IT application transactions and their |
| Retail banking Transaction monitoring | | | | relationship to business transactions has a number of |
| Internet banking transaction monitoring | | | | advantages. Instead of reporting availability of a |
| Payment transaction monitoring | | | | particular processor, server, disk array, network |
| ATM transaction monitoring | | | | component, application or Java virtual machine you will |
| CRM transaction monitoring | | | | be able to report the performance and availability of |
| Acquiring customers in Banking is competitive and | | | | the transactions comprising the quotes, claims, billing, |
| expensive. This creates a very large opportunity for IT | | | | claims or payments. |
| to directly partner with the business to be successful. | | | | IT professionals are under tremendous pressure to |
| For example: | | | | ensure satisfaction of Business, Internal Customers and |
| Customer is online and has checked the Balance. Next | | | | External Customers. They work hard and are usually |
| step was to transfer the balance to other account | | | | under appreciated. |
| linked with the bank. However, the Customer is unable | | | | Our solution will move you close to Business, Internal |
| to complete the ‘Next Step' due to various reasons | | | | Customers and External Customers. |
| like | | | | • How are you able to prioritize emergency work |
| Last Mile Connectivity | | | | without business transaction data? |
| Refresh or timed out page | | | | • When you are in problem-resolution mode, do you |
| Delay by web tier | | | | have the data needed to communicate the business |
| Scalability issues | | | | impact of a service outage? |
| IT infrastructure issues | | | | • Are you able to communicate the financial impact |
| For example: | | | | to the company of a particular business application that |
| You have online payment option or bank transfer | | | | is not available to your IT staff? |
| option. When Customer clicks on these options a | | | | Ensure the testing company you have chosen has |
| business transaction takes place. What if transaction | | | | implemented Banking Business transaction |
| drops midway and does not complete? Can you find | | | | management for reputed Banking companies, APM |
| the root cause and fix it? | | | | combined with real-time detection for IT components |
| Typically IT ensures that infrastructure and network | | | | comprising business transactions, is inevitable and has |
| provider or ISP delivers 99.9% uptime. | | | | proven to be invaluable. Real-time detection, combined |
| But will it help you monitor actual customer experience | | | | with the monitoring and reporting of availability and |
| or end user experience? | | | | performance data for the business transactions, |
| If not then you are losing customers and you don't | | | | improves performance, enhances availability, reduces |
| even know that. | | | | costs, enhances security and improves |
| Our solution moves you from IT to Business | | | | communications and relationships. |
| Transactions. | | | | Many banks from small to large have used Banking |
| A transaction includes everything that happens in the | | | | Business Transaction Monitoring services to enhance |
| data center from the time a user clicks "send" until he | | | | end customers experience. In case of any end user |
| receives a response. Traditionally, efforts to improve IT | | | | availability issues, Bank's IT staff is alerted using email, |
| service have been focused on hardware, servers, | | | | sms or a phone call. Once you get this alert you are |
| CPU, storage, bandwidth, change management, | | | | assured it's a genuine problem. 100% Guaranteed. |
| problem management and configuration management, | | | | |