| Call center outsourcing is fast becoming popular | | | | TCO typically directs its focus on the total cost of the |
| nowadays and if you are planning to venture in | | | | outsourcing opportunity which includes the labor cost, |
| offshore outsourcing for call center services, it is | | | | tax rate, and other expenses included in the business |
| important for you to understand at least the top ten | | | | venture. For call center outsourcing, TCO is very |
| most popular buzzwords in the industry. | | | | important because this alone can determine whether |
| - Near Shore Outsourcing | | | | outsourcing will be advantageous on the part of the |
| Near shore outsourcing is when a call center | | | | company that needs it or not. |
| outsourcing company outsources their services within | | | | - BPO (Business Process Outsourcing) |
| its neighboring countries. Basically, near shore | | | | Business process outsourcing is important for business |
| outsourcing provides quite a number of benefits for an | | | | organizations that need to contract a particular |
| organization because of the strategic geographical | | | | business-related task to third party providers. Basically, |
| propinquity reducing travel costs and communication | | | | BPOs are used to save on operational expenses and |
| expenses on the part of the company as well as the | | | | in-house resources but this strategy is not used in |
| outsourcer. There will also be a great advantage with | | | | order to become highly competitive in the market. |
| communication because it will be more likely that the | | | | - Globalization |
| people involved in the venture will all be speaking the | | | | This particular term refers to the dispersal of services |
| same language which also reduces the need to train | | | | as well as technologies all over the world. For call |
| the staff on using a language foreign to them. | | | | center outsourcing, globalization is typical especially |
| - Onshore Outsourcing | | | | those opting for call center offshore outsourcing. |
| Domestic outsourcing or onshore outsourcing is when | | | | - SLA (Service Level Agreement) |
| BPO requirements are being fulfilled by a particular | | | | SLA is basically the contract agreement between the |
| company which is within the same country. As | | | | company and the service provider. |
| compared to other outsourcing opportunities, onshore | | | | - Core Competency |
| outsourcing is a lot more expensive especially when it | | | | Core competency refers to the field of expertise of a |
| comes to labor costs, taxation, and other related | | | | particular business. In call center outsourcing, majority |
| aspects of the business. | | | | of the companies often outsource the not so |
| - Offshore Outsourcing | | | | important areas of their business in order for them to |
| Offshore outsourcing on the other hand refers to the | | | | focus their resources on their own core competency |
| outsourcing opportunities on other parts of the world | | | | for further development of their businesses. |
| where there is a much cheaper labor cost and lower | | | | - E-Outsourcing |
| tax expenses on the part of the company requiring for | | | | E-outsourcing is fast becoming part of some major |
| an offshore outsourcing for call center services. | | | | business entities. This particular activity is when a |
| - Virtual Call Center | | | | particular business entity purchases their required IT |
| Virtual call center is a simulation of a call center | | | | products or services using the internet instead of using |
| environment but the only difference is that call center | | | | their in-house resources to satisfy their IT |
| agents are not working on the same premises. | | | | requirements. |
| - TCO (Total Cost of Outsourcing) | | | | |