| During the implementation phase of a BPI project, you | | | | you will include changes that only affect external |
| have to think about the changes that need to occur in | | | | groups (outside the sponsor's span of control) or all |
| order for the new improved process to work as | | | | groups. |
| designed. Will the finance department have an | | | | - Rationale: State why the change is important to the |
| objection to a particular change for some reason? Will | | | | business. For example, reduces cycle time by speeding |
| another department affected by a handoff have a | | | | up the approval process. |
| concern? Will a stakeholder disagree with a proposed | | | | - Area impacted: List the departments or business |
| change? Business process improvement does cause | | | | areas impacted by the change. For example, |
| changes to occur in any organization and not | | | | purchasing, legal, or entire company. |
| everyone likes change. | | | | - Population/group impacted: List the population or |
| The impact analysis, a key component of the | | | | groups impacted by the change. For example, |
| implementation phase in any BPI project, provides you | | | | purchasing manager, vendors, or clients. |
| with a tool to use in identifying all the issues that can | | | | - Change management: This is an explanation of the |
| surface that could create roadblocks to your | | | | anticipated push back you expect with the proposed |
| implementation. Develop the impact analysis by walking | | | | change. For example: Purchasing may not feel |
| through the newly improved process map and | | | | comfortable with a reduced number of approvals and |
| identifying any activity that requires a change in the | | | | may want to set a dollar limit for purchasing approvals, |
| organization. Create a table in Microsoft Word or | | | | or Clients are not accustomed to being told "no" even |
| Excel that includes the following information for any | | | | though their request falls outside the department's |
| potential problem area you identify: | | | | guidelines. |
| | | | You can do this step at the end of your work or while |
| 1. Reference number | | | | you are building the new process map, but I like to jot |
| 2. Process change | | | | down notes while building the new map because you |
| 3. Rationale | | | | hear the project team's discussion about potential |
| 4. Area impacted | | | | problems and this helps you to remember everything. |
| 5. Population/group impacted | | | | Sponsors appreciate the impact analysis because they |
| 6. Change management | | | | often own most of the responsibility for gaining |
| - Process change: This is where you describe the | | | | agreement on the required changes and this summary |
| change that has to occur. For example, eliminate three | | | | gives them the information they need to do their job. |
| of the current approval levels. You have to decide if | | | | |