| Online Pharmacies offer subtle shipping, low prices and | | | | as well. |
| a wide variety of pills. Ideally, using online pharmacies | | | | Another frequent complaint by clients about customer |
| give you less hassle in ordering your medication. But, | | | | service support is that they run them in circles. |
| there are several problems with this industry. Some | | | | Sometimes, customer service entirely doesn't exist. |
| people have positive experiences with these while | | | | Credit Card Fraud |
| other people had terrible experiences with online | | | | There are times an online pharmacy would indeed |
| pharmacies. Simply put, there are cheaters who | | | | send the order right on time. But once the client's credit |
| operate such schemes. Other times, customers are | | | | card statement arrives, he/she will find excessive |
| just unlucky. Whatever the reason, different people | | | | charges. There are cases that the extra charge is |
| have different experiences with online pharmacies. By | | | | hidden. Other instances report that the client paid for |
| reading through pharmacy review sites, here are the | | | | website membership fees without their consent. |
| most common complaints encountered with these | | | | Simply put, there are companies that charge more |
| websites. | | | | than the client bargained for. In other instances |
| Package did not arrive | | | | however, the problem could have stemmed from |
| This is the most common and most bothering | | | | simple human error. In either case, the problem can be |
| complaint found in review sites. After ordering with | | | | resolved by first contacting the company's customer |
| online websites, the buyer never gets the package. | | | | support service. If this proves to be a waste of time, |
| This is the common ground of most blacklisted | | | | then the next step is to contact the credit card |
| pharmacies in the internet. However, not getting the | | | | company in order to successfully deal with the |
| order is not always a case of cheating. There are | | | | problem. |
| cases that the medicine was simply lost in the mail or | | | | Product received is different |
| was confiscated by local officials. In that case, an | | | | Another common problem with buying from online |
| online pharmacy would usually try to amend the set | | | | pharmacies is the fact that they can give you different |
| back by shipping a new package free of charge. | | | | pills from what you ordered. Again, this problem can be |
| On the other hand, some clients were not as lucky as | | | | the cause of different circumstances. It can be the |
| they encountered real liars. These people would take | | | | fault in part of the company, the deliverer or simple |
| advantage of the long wait and run the person in | | | | miscommunication. There are cases that the orders |
| circles to buy time. Their goal is to have the person | | | | were simply mixed up as well. |
| wait until he/she runs out of time to file for money | | | | Most cases of wrong delivery can be cleared up with |
| back with their card company. Be careful of such | | | | the online pharmacy's customer service support. But, if |
| companies as these are the real evil doers of the | | | | they cannot be contacted, it would again be best to |
| industry. They simply grab the money of those who | | | | contact the credit card company. |
| need the medication and leave the customer with | | | | Product received in unusable condition |
| nothing except a bigger problem | | | | Sometimes the order received from an online |
| Terrible Customer Service | | | | pharmacy can turn out to have been crushed due to |
| The purpose of a customer service support is to | | | | shipping. Most of the time this problem is not caused |
| ensure customer satisfaction. They are there to | | | | by the online pharmacy but the deliverer used by the |
| answer questions of their customers. These people | | | | company. Sometimes the online pharmacy would send |
| are there to update the customer about his/her | | | | a new package of pills if this happens. On the other |
| package. In other words, these are the people who tell | | | | hand, there will be those who would simply point the |
| the customer where and when the product will arrive, | | | | responsibility to others and leave the customer on his |
| tell the client the status of their medication and take | | | | her own. |
| care of the customer's needs. But, customer service | | | | Online pharmacies offer an easier, faster and cheaper |
| support will only be effective if done right. | | | | way for people to buy the pills that they need. But |
| If a customer gets hold of customer service and the | | | | consumers should always remember that this process |
| latter cannot answer to the query then it's useless. | | | | is not perfect as well. There are instances of things |
| Other times, customers complain not just about the | | | | going wrong or the company is a scammer. It is |
| inability to answer of customer service, but their total | | | | always best to read first from through pharmacy |
| disregard as well. There are those who not only don't | | | | review sites before purchasing to be sure, safe and |
| know what to say, but they treat the customer terribly | | | | secure. |