Define Six Sigma, Please!

Six Sigma is a quality improvement methodology. Sixmolders:
Sigma is also a "brand name", used by thousands ofImprovements related to in-process inspection
consultants, but the trademark is owned by Motorola.effectiveness, Increased weigh-count throughput,
That is why you see it capitalized when it is used byCycle time and scrap reduction, Help reduce process
Motorola and in lower-case letters otherwise.variation and costs.
Why is it called six sigma?This is not only something that benefits large
Because sigma is a long-standing symbol used bycorporations, it can be tailored to suit small and medium
engineers, mathematicians, and statisticians as a unit tosized companies as well. A good example of this is
measure statistical variation. Sigma is Greek for theGW Plastics, in Bethel, Vermont.
letter 'S'. Why 'six'? It refers to the amount of deviationSix Sigma is a top-down program It is common
from the common bell curve used to measure change.knowledge that a program such as this will only work if
Six sigma represents "almost perfect", or 3.4 defectsthere is an absolute commitment from top
per million.management. It is a complicated, time consuming and
So, if you count those bars to the right of the top of asomewhat expensive program to become involved
bell curve, you get six sigma. What that represents iswith. The rewards can be huge though, and the
the deviation from perfect. Obviously, if you arecompany bottom line will show it.
making plastic parts, you would be very happy indeedThere are many, many companies offering six sigma
if you could have only 3.4 defective parts per million!services. There is even one called Motorola University,
That is what this is all about. It is a method that enablesthe same people who developed this in the first place!
you to measure your processes in order to improveYou can earn your "green belt" or "black belt" and
your bottom line.become a trainer by taking online courses as well. This
One reason it is difficult to define six sigma is becauseis certainly the most popular quality improvement
it means different things to different people andprogram in history. It is not a "flash in the pan", though
different industries. It was originally developed bysome companies fail to follow through and realize the
Motorola as a way to improve manufacturing, but itbenefits. It really encompasses the best of the quality
soon grew to include management and serviceprograms that have preceded it and can help your
industries, such as banking.company in many ways.
Here are some benefits reported by several injection