| How many times have you delegated an assignment | | | | 5) Continual Service Improvement- The trainee learns |
| to your IT department only to see it take on a life of its | | | | to adapt an re-adapt IT services to an ever-changing |
| own? After ITIL training, those days will be over. When | | | | business environment. Stagnation is not an option with |
| your IT people are ITIL certified and conversant with | | | | ITIL version 3 training. |
| business concepts as they relate to information | | | | A good ITIL training program will include four stages. |
| technology, they will be transformed from technocrats | | | | 1) Awareness- The trainee will learn current business |
| into team players. | | | | challenges, the role and value of ITIL, the Lifecycle |
| ITIL v3 stands for Information Technology | | | | approach, concepts and terminology, and |
| Infrastructure Library version 3. It is a way of managing | | | | implementation strategies. |
| the IT department so as to keep it aligned with the | | | | 2) Foundation- At this stage in the ITIL training, |
| objectives of the business instead of allowing | | | | employees will learn principles of IT Service |
| technology to exist for the sake of technology. ITIL v3 | | | | Management, the benefits of implementation, Service |
| is also a protocol of checklists, tasks, and procedures | | | | Management processes in relation to the Service |
| that managers can modify to conform to the needs of | | | | Lifecycle, the pertinent activities and roles, relationship |
| any company. With ITIL training, a business can focus | | | | of components to other components. and factors |
| the attention of the technical employees on the bottom | | | | which enhance effectiveness. |
| line. | | | | 3) Intermediate- The are two parts to this stage. The |
| The ITIL version 3 training consists of five levels. | | | | Lifecycle features five certificates which encompass |
| 1) Service Strategy- With this stage managers and IT | | | | the five levels and covers the essential supportive |
| people can clarify goals, define value, analyze markets, | | | | functions rather than the detail of those processes. |
| and identify service provider types. Subjects include | | | | Capability covers Operational Support and Analysis; |
| financial, demand, and service management. | | | | Service Offerings and Agreements; Release, Control |
| 2) Service Design- The ITIL v3 training at this level | | | | and Validation; and Planning, Protection, and |
| orients IT people to service goals within a single | | | | Optimization. |
| service design package. | | | | 4) Expert- At this stage in ITIL version 3, one learns the |
| 3) Service Transition- Here the ITIL training facilitates | | | | management of strategy, risk, business issues, and |
| the management of changes to the business as usual | | | | managerial issues, as well as grasps the nature of |
| (BAU) environment. | | | | organizational problems. |
| 4) Service Operation- At this level employees learn to | | | | ITIL v3 Certification will help transform your business |
| foster a balance between service reliability and cost. | | | | into an efficient, profitable service provider. |