| Information Technology Infrastructure Library is a | | | | Undoubtedly a company would be introducing IT |
| must-have for practically all companies these days | | | | knowing what it can add to the organization. To |
| and it has caught on fast. The benefits it offers like | | | | actually see ITIL at work will need monitoring so |
| cost-saving, improved security and better interaction | | | | allowing senior management to see for itself how |
| with customers on the part of companies has added | | | | various factors have showed improvement in terms of |
| to its popularity. | | | | an increase in profits, savings and in customer service. |
| There are two key indicators that show ITIL is needed | | | | It would be unwise to expect instant results but the |
| in a company. One is if the company does not know | | | | fruits of introducing ITIL will definitely show as the |
| how well or badly it is performing. Another dead | | | | processes mature. |
| giveaway is if IT personnel in a company are spending | | | | A company must look at its key performance |
| most of their time fixing glitches or on repair work on | | | | indicators and use these as a benchmark from which |
| the systems. | | | | to monitor progress and improvements. The indicators |
| Development and implementation of ITIL in a company | | | | should be clearly defined leaving no room for |
| can reap plenty of benefits and it should be | | | | confusion. |
| remembered ITIL can have an impact on the entire IT | | | | Not just people within the organization should be |
| set-up of an organization. If the company is a large | | | | informed about the introduction of ITIL, but outsiders |
| one, with offices throughout the country and globally as | | | | connected to the company like suppliers and business |
| well, implementation should be aligned with the other | | | | partners as well. Success related to ITIL should be |
| units to ensure everything fits into place at one go. This | | | | publicized within the company to counter any possible |
| will require significant coordination and an understanding | | | | resistance on the part of employees who were |
| of priorities and needs. This way, the entire | | | | happier with the old system. In fact, studies have |
| organization or company will gain. | | | | shown that without doing this, support for the new |
| There should be a smooth transition from the earlier | | | | system (ITIL) will dwindle fast. |
| system which was in use and this requires a great | | | | ITIL covers many sections so in some cases, it may |
| deal of communication at all levels to make sure no | | | | be wise to introduce them gradually. It could be brought |
| section or department lags behind as ITIL is being | | | | in one-by-one or in different combinations which will |
| implemented. | | | | stand to benefit the business. |
| Training in ITIL would be a must and there should be a | | | | ITIL can bring about a sea-change in a company and |
| deep understanding of how ITIL would affect/impact | | | | literally changes the work ethic in an organization as |
| the various strata in an organization. In short, all | | | | well as technology platforms making it fairly |
| employees who are dealing with IT in the many | | | | all-encompassing. |
| departments of a company should be involved. | | | | |