| Drishti-Soft Solutions' award-winning Contact center | | | | tickets as well as checking ticket status in a single |
| software Ameyo integrates with SugarCRM. The | | | | screen. Business-specific customizations are more |
| communication suite includes default CRM that fulfilled | | | | achievable and also sustainable with this framework. |
| the requirements of basic customer information and | | | | Even the new features floating the tech circles can be |
| call back management functionality. However, complex | | | | adapted into the customized installation in minimum |
| information flows were a challenge that required a | | | | effort and time. |
| more advanced application. | | | | Further, even database maintenance can be scheduled |
| As the needs and complexity of customer interaction | | | | in the application with backup and repair capabilities |
| and management in any business increased, | | | | built-in. In case of malfunction, a diagnostic tool |
| automation became necessary. Data management | | | | diagnoses and reports the error to the support for a |
| became complex and required a more sophisticated | | | | timely action. The advantages being passed on to the |
| technology. For customizations of CRM, architectural | | | | customers via this interoperability of Ameyo and Sugar |
| flexibility to build custom solutions was of prime | | | | CRM also include the innate reporting and SLA |
| importance. Drishti's development team took | | | | management features of SugarCRM. Rich reports can |
| SugarCRM – an open source customer relationship | | | | viewed as text or as graphs to evaluate the actual |
| management (CRM) software and integrated it with | | | | productivity and quality of business processes. This |
| Ameyo. | | | | coupled with advanced supervisor dashboard of |
| This integration leverages the widely appreciated | | | | Ameyo can be an effective tool for SLA |
| extensible application framework of SugarCRM. The | | | | management and quality monitoring. |
| module based design of SugarCRM provides | | | | About Drishti ( ) |
| functionalities that are segregated yet related i.e. it has | | | | Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of |
| enabled addition of new information flow modules | | | | communications technologies for next-generation |
| without any modification in the existing ones. This is | | | | Enterprises, empowering them to dynamically manage |
| especially useful in businesses like insurance selling, | | | | their Business Processes. Their customers enjoy |
| trading, collections, healthcare industry, where internal | | | | significant benefits in terms of increase in efficiency |
| information flow passes various levels and the data is | | | | levels, reduction in operational costs, flexibility to grow, |
| modified and stored at each sub-level. | | | | consistent user experience and a demonstrable ROI. |
| Besides serving for sales force management in | | | | Drishti's multi-award winning innovative solutions are |
| multiple departments, the enhanced CRM application | | | | powering millions of customer interactions across the |
| available with Ameyo can also provide for Help Desk | | | | globe. |
| functionality. The in-built ticketing system allows raising | | | | |