| Technology is a broad term today and in the future | | | | Resellers and Third Parties who provide enterprise |
| the word 'Technology' will become even broader, there | | | | level products and services will need to focus on |
| is a growing need to converge and integrate | | | | strengthening relationships with their customers, by |
| Technology Services, Products, Systems and Solutions | | | | providing guidance and quality support amid complex |
| on an increasingly large scale. How well an organisation | | | | integrations, and not just focus on the 'dropping in' of |
| is prepared to deal with this convergence from a post | | | | individual technology components alone. Smart |
| deployment support perspective will determine their | | | | Operators will take a much more End to End view and |
| position in the market. | | | | develop solid mechanisms to anticipate their |
| At a fundamental level the key drivers for this need | | | | customer's needs way past the initial deployment and |
| for convergence is people's appetite for a better | | | | delivery, allowing opportunities to delight their customers |
| quality lifestyle, and a need to do things faster, easier | | | | and devising new and ongoing revenue streams based |
| and more cost effectively than ever before. | | | | on customer's specific needs easily and effectively. |
| Technology providers need to build strong robust | | | | With this increased need for a structured approach to |
| customer support capabilities to empower, provide | | | | supporting customers, how is your organization |
| guidance and support their customers through simple | | | | positioned to be competitive in this new age of |
| and well thought out approaches for complex and | | | | thinking? |
| integrated environments. | | | | How will your organization be able to maintain and |
| The future of convergence will see consumer focus | | | | support your customers specific solutions yet still |
| shift, from a traditional focus on individual technology | | | | delight your customers with new innovations at an |
| components to a real need to to ensure that effective | | | | increasingly fast pace? |
| Support Mechanisms are in place to support the | | | | An effective Service Management Strategy and |
| overall technology. IT Vendors, Solution Providers, | | | | Capability is the answer. |