| The first phase is Define. During the Define phase, a | | | | - A list of what is important to the customer (CTQ) |
| team and its sponsors reach agreement on what the | | | | - An understanding of the project's link to corporate |
| project is and what it should accomplish. Presuming | | | | strategy and its contribution to ROIC |
| that a draft of the Project Charter is already in place, | | | | The tools most commonly used in the Define phase |
| the main work in the Define phase is for the project | | | | are: |
| team to complete an analysis of what the project | | | | - Project Charter |
| should accomplish and confirm understanding with the | | | | - Stakeholder analysis |
| sponsor(s). They should agree on the problem, which | | | | - Suppliers, Inputs, Process, Output, and Customers |
| customers are affected, and how the current process | | | | (SIPOC) process map |
| or outcomes fail to meet their customers' needs | | | | - Voice of the Customer |
| through "Voice of the Customer or Critical-To-Quality | | | | - Affinity Diagram |
| (CTQ)." | | | | - Kano Model |
| The outcome of the Define phase is: | | | | - Critical-To-Quality (CTQ) tree |
| - A clear statement of the intended improvement | | | | Project Charter : The charter is a contract between |
| (Project Charter) | | | | the organization's leadership and the project team |
| - A high-level map of the Processes (SIPOC) | | | | created at the outset of the project. |