| The dictionary defines a system as an "...orderly | | | | operational performance at the lowest possible cost, |
| process or set of related things". As applied to | | | | and not just implement change for the sake of change. |
| business management, an effective management | | | | Effective Change Agents implement initiatives with |
| control system is a perpetual management tool that | | | | minimal disruption to daily operations and recognize |
| links facts together in an orderly fashion, so a manager | | | | when the cost of change exceeds the potential |
| can make timely decisions. | | | | benefits. |
| A manager must control numerous variables on a daily | | | | 3) Maximize the results of change efforts |
| basis, including: | | | | Gain as much as possible from the change |
| - High-level company goals such as productivity and | | | | experience. Set stretch goals and demand that |
| customer service levels | | | | managers meet or exceed them. Push your |
| - The relationship of one department to another | | | | organization to the highest level of performance and |
| - The timely resolution of customer concerns | | | | the most advantageous competitive position. Always |
| - Addressing variances to expected performance | | | | remember, the competition is also striving to improve |
| targets | | | | performance. |
| Companies often undertake process improvement | | | | 4) Some constants in Change Management |
| initiatives to achieve these goals. When committing | | | | - All organizations change; by design or default |
| resources to business process improvement initiatives, | | | | - Change can be planned and controlled; by you or for |
| it is imperative to focus the entire organization on the | | | | you |
| following ultimate goals and objectives: | | | | - How you respond to change is as important as what |
| 1) Minimize the amount of time it takes to change | | | | you change |
| Large projects that extend over a long period of time | | | | - Resistance to change is normal, predictable and can |
| are often a disheartening process. The Project | | | | be managed |
| Manager must be sure to include milestones that can | | | | When implementing business process improvement |
| be effectively measured to ensure progress towards | | | | initiatives, it is always important to remember the |
| the ultimate goal and serve as a cause for celebration | | | | ultimate goals of organizing and planning work |
| of success. Additionally, change is costly and most of | | | | assignments so they can be successfully executed |
| the costs are time dependent. Therefore a faster | | | | within customer expectations and internal cost |
| change process is usually better for the organization. | | | | constraints. Relating these goals to the outcomes |
| 2) Optimize the investment in change | | | | expected from a project will ensure success. |
| The goal of Change Management is to enhance | | | | |