| A help desk will check and troubleshoot the problems | | | | Corporate companies know the necessity and |
| occurring in computer and the similar products. A team | | | | importance of an in-house help desk. It is well-known |
| well informed in the information technology will attend | | | | that a standard in-house help desk can make the |
| the customer calls and help them by finding, analyzing | | | | working of the company smooth and in meeting |
| and eliminating common problems in their computer | | | | deadlines. It is very much necessary to keep a |
| applications. Outsourcing means to transfer a | | | | well-informed in-house help desk. Poor provision for the |
| previously handled in-house business function to an | | | | help desk will adversely affect the firm. It would be |
| external provider or a third party. This transfer of an | | | | difficult for the in-house help desk to perform the work |
| organizational function will also be done to a third party | | | | load every time. In such instance the necessity of |
| placed in a foreign country and is called as offshore | | | | depending of outsourcing help desk will arise. |
| outsourcing. | | | | The help desk does the following tasks: |
| Corporate companies will have their own in-house help | | | | - They do customer services like email and telephone |
| desk that is responsible for checking and | | | | abilities to respond to the customers' needs. |
| troubleshooting the problems occurring in computer and | | | | - Troubleshooting by gathering information, evaluating |
| the similar products and applications being used in the | | | | and providing solutions. |
| company. But the new trend grew in the recent years | | | | - With their knowledge on the overall systems they |
| is help desk outsourcing. That is to give the | | | | can do system maintenance, supporting workstation |
| organizational functions to the outside help desks. The | | | | and perform security services. As the help desk needs |
| help desk outsourcing has its own limitations, but it is | | | | to learn the new technology as soon as it is invented, |
| preferred by many, if not all, companies. The | | | | they will know the very recent developments in the |
| outsourcing will definitely bring measurable benefits to | | | | technology. That helps them to perform tougher tasks. |
| some companies. The main benefit of the help desk | | | | - With their knowledge to present the technical |
| outsourcing is that the functions can be given to a | | | | information which is complex in nature, to the |
| specialist and focused provider. | | | | non-technical audiences, they can give trainings. |