| With customers embracing the zero-capex, | | | | layers, as follows:a. Infrastructure as a Service (IaaS) - |
| on-demand model represented by Software as a | | | | Bare Metalb. Platform as a Service (PaaS) - Bare |
| Service (SaaS), ISV's have to react to the change in | | | | Metal + Fabricc. Software as a Service (SaaS) - Bare |
| the market, to remain in alignment with the market and | | | | Metal + Fabric + Application/Framework |
| continue sales growth. | | | | All in all, an ISV who becomes a SaaS Vendor has to |
| An ISV with a conventional on-premises application | | | | take on far more work and responsibility, with the |
| has a tricky transition to make, involving both business | | | | possible exception of having less software support |
| and technical issues. | | | | work to do. This overall increase in responsibility has |
| Many such ISV's will migrate an existing application to | | | | implications for both the technical community and the |
| the SaaS model, leading to a situation where the | | | | commercial community within the ISV. In particular, it is |
| application can be offered as both an on-premises | | | | important that the migration plan be fully funded and |
| application and as a SaaS application. | | | | resourced, which means that the ISV must consider its |
| Other ISV's, especially those with a relatively old | | | | business plan very carefully. Not least, because, whilst |
| application, will decide to 'end-of-life' the application and | | | | the migration to SaaS incurs cost, the associated |
| develop a new generation of application built, from the | | | | subscription model tends to delay the 'break-even' |
| ground up as a SaaS application. | | | | point. This causes a 'funding chasm' which has, |
| Whatever migration route is chosen, in addition to | | | | traditionally, been associated with SaaS applications. |
| developing the SaaS application, the ISV embracing the | | | | Given the inherent nature of the SaaS model's |
| SaaS model also has to provide a wider SaaS | | | | cash-flow, it is important for the ISV to make the |
| Ecosystem, including Subscriber Management, | | | | effort worthwhile. This means that the ISV must be |
| Provisioning (System and Module levels), Pricing Engine, | | | | sure that it can drive profit from a more efficient |
| Billing Engine, Payment Processing, Application | | | | means of operating a software business and must |
| Management etc. Providing such Ecosystem facilities | | | | take the opportunities that exist to reach out to new |
| can easily account for 20% + of the overall | | | | markets, either in different tiers of the market or in |
| development effort. | | | | other countries/geographic regions. |
| In addition to the monetization and application | | | | The ISV must carefully consider the ROI of the |
| management ecosystem surrounding the application, | | | | investment opportunity and ensure that there is plenty |
| the ISV embracing the SaaS model also takes | | | | of up-side to justify embracing the SaaS model. The |
| responsibility (directly or indirectly) for infrastructure and | | | | ISV has also to consider the rate at which customers |
| operations management. A few ISV's will build their | | | | are adopting SaaS, together with SaaS migration |
| own infrastructure on which to run the application, but | | | | timescales and likely competitive moves in order to |
| most will outsource operations to a suitable hosting | | | | establish the correct timing. |
| company. This marks a radical shift for most ISV's | | | | In view of the complexity and importance of the SaaS |
| who have been accustomed to their customers | | | | migration decision, ISV's could be well advised to seek |
| providing the infrastructure and operating the systems | | | | SaaS Consultancy help in order to gain the benefit of |
| themselves. | | | | an independent view and to obtain best practice |
| The ISV therefore needs to take a view of the | | | | information in order to speed 'time-to-cloud' and |
| infrastructure and may view that infrastructure in | | | | minimize risk. |