| Many organizations and companies who are trying | | | | License for small companies - Smaller companies |
| various ways to improve their customer service dept | | | | have a license on the name of each member of the |
| invest in IT help desk software. IT help desk software | | | | customer service department. This license is best for |
| is basically an application that is developed for | | | | small companies, as small teams can use the |
| complementing the job operations of a customer | | | | software for longer time; thus, making it easier to |
| support representative and helping him/her in assisting | | | | address all customer queries. These licenses are |
| the consumers in an effective and efficient manner. | | | | renewed and releases on the basis of every member |
| IT help desk software are advantageous in various | | | | of the team, as they are person-specific. |
| aspects. Firstly, since you have the capacity to | | | | License for companies of varied sizes - Companies of |
| process customer tickets faster, you have added | | | | varied sizes can opt for the second licensing option. |
| customer satisfaction, which in turn makes retention | | | | For this, they will have to know approximately how |
| rate escalate. Your profits would increase and | | | | many from the customer service department will be |
| subsequently you would be able to pay for the | | | | working at a time. As per the specifications of this |
| authorization expenses of the software. Secondly, IT | | | | license, employees are allowed to have a certain |
| help desk software makes it much more easier to | | | | number of login at one time, irrespective of who is |
| administer work of the customer support | | | | logged on at the that time. |
| representatives. Overtime you will notice you are | | | | License for large companies - Site license is a kind of |
| actually getting more out of what you are paying your | | | | license specifically for full-fledged call centers or large |
| employees. | | | | companies. It allows indefinite number or customer |
| Many organizations and companies ignore the idea of | | | | care representatives to access the system at a given |
| using IT help desk software merely because its | | | | time. |
| expensive. However, there are various IT help desk | | | | According to various consumer reviews, FootPrints is |
| software, allow a certain number of license types, | | | | said to be one of the most sought after IT help desk |
| irrespective of owning a database or web server | | | | software. It offers limitless user abilities and |
| required for running the application, | | | | complimentary upgrades along with the yearly |
| People who do not own these servers can opt for a | | | | maintenance contract. It works best with UNIX, |
| license that hosts the servers on monthly basis initially. | | | | Windows 2000, Windows NT, Linux, operating |
| Even though this option is considerably expensive than | | | | systems. FootPrints also offers assignment of |
| the other options, it is best for people who yearn for | | | | reference numbers, searchable databases, billing |
| extra convenience. On the other hand, people who | | | | databases F.A.Q databases, and much more. |
| own servers, have three options. They are - | | | | |