| Do you want to offer an IT service level agreement to | | | | 2. Keep Up Communication with Clients. In order to |
| your clients, but you don't know where to start? | | | | develop successful IT service level agreement |
| If you are a small business computer consultant, your | | | | relationships, you need to remain in constant contact |
| most profitable clients will be those on service | | | | with your valuable clients. Keeping communication lines |
| agreements. Besides knowing your own skills and | | | | open through e-mails, phone calls, or drop-ins will help |
| being qualified to solve important business problems, | | | | you manage client expectations. If the service |
| you need to look carefully at the size and type of | | | | agreement is set up properly, you and your technical |
| companies you intend to serve. | | | | staff will be at each client site at least once or twice |
| How can you plan your IT service level agreement, so | | | | per month. Staying in touch on a regular basis is |
| you get more steady, high-paying clients? The | | | | extremely important if you want to build quality client |
| following 3 tips can help you build a profitable service | | | | relationships, and manage and even exceed client |
| agreement business. | | | | expectations. |
| | | | 3. Surveys Can Help You Evaluate Your Progress. |
| 1. Choose the Right-Sized Businesses to Target with | | | | Send surveys out to prospects, customers, and clients |
| Your IT Service Level Agreement. When you are just | | | | as a part of your plan for a profitable IT service level |
| starting your service agreement business, start small. | | | | agreement package. Surveys, particularly with clients, |
| Start with a client size that you can approach | | | | work best when sent a couple months before you are |
| comfortably. This will probably be a business in the | | | | ready for contract renewals. You can adapt that |
| 10-50 systems range with one or two servers. They | | | | schedule to twice per year or even quarterly for more |
| will typically not have wide area network connections | | | | interim feedback. Surveys can be informal, but you |
| and will have basic needs when it comes to business | | | | need to make sure you keep asking for feedback on |
| software applications. When you start by targeting | | | | a regular basis. |
| smaller small businesses, you can set the stage for | | | | Copyright (C), ITServiceLevelAgreement.com, All |
| larger small business clients. | | | | Rights Reserved. |