ITIL

ure				the Office of Government Commence (OGC) from
				best practices in IT Service management.
ITIL are a series of books and training manuals that				The IT Infrastructure Library (ITIL) is the most widely
outline and explain the practices that are the most				accepted approach to IT Service Management.
beneficial to IT services, usually manager focused. The				ITIL consists of:
goal of ITIL is for managers to have extremely high				ITIL Service Strategy
standards in IT value, as well as high financial quality in				ITIL Service Design
day to day IT operations. ITIL procedures are supplier				ITIL Service Transition
independent and include instructional materials on IT				ITIL Service Operation
infrastructure, operations and development issues.				ITIL Continual Service Improvement
There are several benefits for using the Information				Benefits of ITIL include reduced costs, improved IT
Technology Infrastructure Library for many of the				services through the use of proven best practice
client’s IT business needs and one main benefit				processes, improved customer satisfaction through a
is that through the guidelines and best practices that				more professional approach to service delivery,
are taught in the library, the clients’ business can				standards and guidance, improved productivity,
save a tremendous amount of money once				improved use of skills and experience and improved
implemented.				delivery of third party services through the
Another advantage of ITIL is that it will help your IT				specification of ITIL or ISO 20000 as the standard for
department organize and manage many different				service delivery in services procurements.
disciplines using one comprehensive volume. ITIL is the				Enterprise architecture is the high-level structure of
leader in IT guidelines and best practice publications; it				enterprise systems. It can be viewed as a layered
has been tested in real world environments for over a				model of business architecture, which consists of the
decade and is proven to work.				business processes and supporting organizational
While the advantages usually far outweigh the				structure, as an application solution architecture, which
disadvantages, there are a couple of criticisms that are				includes the architecture of applications that support
worth noting including the idea that most IT				the business processes, technology architecture
professionals consider ITIL a holistic approach to IT				addressing the infrastructure that supports the
management.				applications, information or data architecture addressing
In addition, there are also accusations by some IT				the information that supports the applications.
professionals that following only the ITIL due to its				What distinguishes enterprise architecture from
acceptance by many IT managers as the authorized				architecture at the business unit and product or service
source has actually led to many businesses to skip				level is its enterprise scope. This allows enterprise
pragmatic solutions for their specific business needs.				architects to create an architectural platform that is the
Finally, another criticism of ITIL is that while some topics				springboard for resounding competitive advantage.
are covered extensively and are of high value, other				ITIL is a verbose narrative with a lot of bullet points. It
topics may not receive enough emphasis with quality				has no structured analysis methodology underpinning it.
being uneven in certain publications.				At best, it might be construed as a useful, if incomplete,
The Information Technology Infrastructure Library (ITIL)				statement of requirements. The chief enterprise
defines the organizational structure and skill				architect leads the program to develop, maintain,
requirements of an information technology organization				govern and evolve the enterprise architecture.
and a set of standard operational management				Therefore, it might be stated that ITIL is not a potential
procedures and practices to allow the organization to				threat to enterprise architecture but has certain
manage an IT operation and associated infrastructure.				advantages, as well as drawbacks and cannot be
The operational procedures and practices are supplier				considered a potential threat to enterprise architecture.
independent and apply to all aspects within the IT				In fact, ITIL can be considered as one of the service
infrastructure.				management processes of Enterprise Architecture.
ITIL is a Service Management Process developed by