| The EXIN or ISEB ITIL Foundation examination | | | | because they did not clearly understand what was |
| comprises of 40 multiple choices questions where an | | | | asked in the question. One key tip is that you have to |
| answer out of 4 possible answers given has to be | | | | read the question carefully. |
| selected. One mark is given for a correct answer and | | | | 5. Look for the KEYWORDS in the questions and |
| no marks are deducted for an incorrect answer. Time | | | | answers. Most of the time, they will lead you to the |
| allocated is 1 hour and a score of at least 26 marks | | | | right choice. Sometimes the answer is simpler than you |
| out of 40 is needed to pass. | | | | think! |
| Many may dread the idea of having to sit for an | | | | 6. It could be that you have implemented ITIL or IT |
| examination and perform below par even though they | | | | Service Management different from the book. This |
| may be sufficiently prepared for the examination | | | | examination is based on the ITIL books. Therefore for |
| through self study or have attended a formal training | | | | this one hour: forget your experience! |
| course. | | | | 7. Be extra careful when the question has words like |
| These are the tips that I typically share with the | | | | "best," "most accurate," "most closely." It indicates that |
| participants of the ITIL Foundation course before they | | | | multiple options in this question are (somewhat) right. |
| sit for the ITIL Foundation certification examinations. | | | | There is however only one answer that is the most |
| Most have found these tips useful. | | | | complete and therefore the BEST. |
| 1. You have 60 minutes to answer 40 questions. This | | | | 8. Be extra careful when the question has word |
| works out to 1.5 minutes per question. This is more | | | | "NOT" in it. |
| than enough time. Therefore, no need to rush, take | | | | 9. If you do not know what is right, it helps when you |
| your time. | | | | start with what is wrong. Narrow down the possibilities |
| 2. It is natural to be a little bit nervous in the beginning, | | | | by eliminating some answer(s) that you know is/are |
| therefore it is a good practice to relax a little. Attempt | | | | wrong. |
| the easy questions first, followed by the questions that | | | | 10. If you have to make a guess, it is a good practice |
| are more difficult. If you are skipping questions, make | | | | NOT to change the answer later (unless you |
| sure you mark your answers correctly next to the | | | | absolutely know the answer after some careful |
| question number in the answer sheet or form. | | | | thought). In other words: if you need to make a guess, |
| 3. There are always a few tricky questions within the | | | | do not guess again! Your intuition is often right the first |
| 40 questions. Do not panic if you do not know the | | | | time. |
| answers to these few questions. You can still pass the | | | | With the above tips, hopefully you will do the best you |
| exam and get your certification. | | | | can for your examinations. |
| 4. Many candidates are making the wrong choice | | | | |