ITIL V3 in a Nutshell

The big change in ITIL V3 is the new concept of thewith the issues surrounding the successful release and
Service Lifecycle; and fundamentally it's a change ofdeployment of changes into the live environment;
structure for the guidance itself. The new ITIL booksproviding useful advise on how to improve transition
are organised into the sequence of a Servicemethods and cope with the management of high
Lifecycle, so services are conceived, designed,levels of change.
transitioned into the live environment and then operatedService Operation - is the stuff of Incident and
for their useful lives; during which time, we seek toProblem Management - keeping things running as
continually improve them.smoothly as possible in the operational environment.
There are 5 books that comprise the new framework.Continual Service Improvement - the CSI book deals
Let's take a quick look at each of them ...with the subject of continually improving, not just
Service Strategy - the first book in the guidance isservices, but every aspect of the Service
concerned with the subject of devising a strategy forManagement discipline; dealing with every phase of the
successfully marketing the IT Services that thelifecycle.
operation will produce and deliver - the conception of aThere is no question that the new ITIL books represent
service.an important milestone in the development of the
Service Design - the second book deals with allframework (by the way, if is not - strictly - a
aspects of design; not solely with designing services,methodology). They are much better organised than
but also with the design of infrastructures, tools,their V2 counterparts ; they are easier to read; and the
processes and measurement methods.guidance itself is very comprehensive.
Service Transition - is essentially about change. It dealsITIL V3 is here to stay!