| The ITIL V3 Intermediate courses and certification | | | | final 2 or final one. |
| examinations are newly launched in most countries. | | | | Tip #3: Differentiating between the best and second |
| The examination requires the candidate to answer | | | | best answers may require you to read the Question |
| Eight (8) multiple choice questions. Sounds easy but it is | | | | again and again. |
| NOT. The questions are scenario based. You have to | | | | Every mark count! 2 marks between the best and |
| read about a page of text to understand the scenario, | | | | next best may be all it takes to pass or fail your |
| then read the four possible answers each consisting of | | | | overall examination. Spend time to analyze the |
| a paragraph of text. | | | | Question & Answers after you have narrowed |
| The questions are gradient scored. Gradient scored | | | | your answers to the final 2. Underline Keywords and |
| means each question will have 4 possible answer | | | | "score" the answer using a series of + and -, like you |
| options, one of which is worth 5 marks (best answer), | | | | are grading your own work. Often, you will find the |
| one which is worth 3 marks (second best), one which | | | | best answer is the one with the all pluses and no |
| is worth 1 mark (not so good), and one which is a | | | | minuses, which leads me to the next Tip. |
| distracter and achieves no marks. To pass, you need | | | | Tip #4: Generic vs Specific Answers - Read the |
| to score at least 28 marks, i.e you cannot afford to | | | | question and understand what the question is seeking |
| lose more than 12 marks. This means you need to | | | | to test you. |
| choose the best answer for at least 4 questions to | | | | Sometimes, the generic answer containing all the right |
| have a good chance to pass. | | | | ITIL statements may seems like the best answer BUT |
| Here are my personal experiences and tips. | | | | if the question asked for "your recommendation," |
| Tip #1: Time is of the essence | | | | "what specific actions would you take," then the |
| Having to answer 8 questions in 90 minutes, you have | | | | Generic answer may not be the best answer. You |
| only approximately 11 minutes per question. There is a | | | | should look for the Answer that is more specifically |
| lot to read - 1 page scenario and 4 possible answers (1 | | | | related to the case study or scenario. |
| paragraph per answer). Don't spend too much time on | | | | Tip#5: Sign up for a course with a credible, authorized |
| a single question, especially the first one. If you feel you | | | | ITIL training center. Prepare yourself using the sample |
| are struggling with a particular question, SKIP it first and | | | | examination papers available. |
| come back to it later if you have time at the end. You | | | | Study the materials and make full use of the |
| can still pass the examination if you have answered | | | | classroom session to understand ITIL concepts and |
| the remaining 7 questions well. | | | | how they are applied. As this is case study and |
| Tip #2: Eliminate the obvious wrong answers and | | | | scenario-based examination, plain memory work will |
| focus your time on the best 2 answers shortlisted. | | | | not be enough. A good ITIL training center should |
| There will be a distractor answer and it is often easy | | | | provide tips and exercises to prepare you well for the |
| to pick this out at first glance. I also used a process of | | | | certification examination. |
| elimination to further narrow down the answers to the | | | | |