| Better transition projects mean less disruption for the | | | | the design phase of the lifecycle. It is during service |
| business and enable the service organisation to cope | | | | design that the transition planning begins by considering |
| with much higher volumes of change. Since change is | | | | the design of the actual testing to be carried out during |
| a constant in the modern workplace, the ability to | | | | the service transition. Similarly, transition ends - not |
| embrace change and manage it effectively is the very | | | | within the transition phase of the lifecycle, but in the |
| cornerstone of a successful Service Management | | | | operational phase; with the successful conclusion of |
| implementation. | | | | Early Life Support ensuring that transitioned services |
| Service Transition is the heart of ITIL. If you really think | | | | are properly bedded-in and handed over to operational |
| about the idea of the service lifecycle - which, of | | | | staff. |
| course, implies movement - you will come to recognise | | | | Good transition projects make the handover to |
| that no movement takes place without the | | | | operational support seamless by effectively |
| involvement of service transition. No change is possible | | | | overlapping the project into the operational |
| without the approval - or pre-approval - of service | | | | environment and terminating only when appropriate |
| transition, Thus it may be considered that service | | | | exit criteria have been met. |
| transition is what actually drives the lifecycle. | | | | In addition to services, service transition is also involved |
| In V3, service transition gets a much higher profile than | | | | in the release of any change deemed fit for a |
| the subject received in V2 with additional planning and | | | | project-managed approach; naturally, subject to the |
| support processes providing all the extra bells and | | | | organisation's policies. This encompasses the various |
| whistles needed for managing a successful release | | | | packages - Service Package and the like - that |
| project. It's not that we didn't do these things in V2; but | | | | themselves are important elements of the framework. |
| just that there is much more in the guidance now in | | | | ITIL effectively is intended to design and transition itself |
| relation to this important topic. | | | | into existence. However, this aspect is often |
| Service transition begins its involvement in the planning | | | | misunderstood - even by some supposed experts. |
| of a transition - perhaps somewhat paradoxically - in | | | | |