Management Fees Or Service Level Agreements (SLA's)

You're a new landlord or maybe an existing landlordand what exclusions apply?
thinking of instructing a new agent. What are the- Can I compare my household insurance with yours to
questions you should be asking of any agent you aresee how it protects my asset against accidental
considering instructing to look after a major asset youdamage, malicious damage caused by the tenant or
own?the tenants guest or a third party?
The most frequently asked question letting agents areThe tenants may have paid a damage deposit. The
asked is "what are your management fees". Unlessdeposit will be protected if the tenancy is an Assured
the agents answer is what you are expected to hearShorthold. So regardless of how much deposit you
or lower than what you expect the relationship hashave you will need to prove and justify any claim for
started off on a bad footing.damages. If your agents failed to record evidence at
The amount of money a landlord can save bythe start and end of tenancy you will land up footing
reducing management fees is very small. The questionthe repair bill.
is most often asked because landlords new or existingThe fact is we live in a time where more people
are not aware of just how much money can be lostblame someone else for their own actions/mistakes.
or saved by controlling many other extremelySo unless your agent is tenacious in identifying the real
important aspects of the letting process.course of a fault/leak or damage and able to provide
The maximum amount of money that can bestrong evidence that helps establish responsibility you
generated is quite easy to define. Lets work on awill be exposed to incurring costs that should have
monthly rent of £600. The gross annual rent willbeen charged to and paid by the tenant.
be £7200. Unless letting rooms this is theMy advice to anyone carrying out research for
maximum rent that can be generated (subject to aselection of a property letting agent should spend time
rent review during the 12 months).reviewing the questions above and not focus on the
Most likely the largest of any expense will be themanagement fees alone.
mortgage. The annual spend on a mortgage is outsideA 1% difference in management fee on a monthly rent
the control or influence of a letting agent.of £600 is only £72.00 per year.
The questions you should be asking a letting agent youIs it really in your interest to instruct the cheapest agent
are considering instructing are:or the property letting agent who can prove they will
- How do you ensure maintenance issues reported byhelp you keep more of the annual rent?
the tenant are not caused by the tenant?You may feel good pushing the letting agent in to
- How do you record evidence and recovery lossessubmission and dropping their rate by 2% or
for damage caused by the tenant or the tenants£144.00.
guests?But is it not better to have a highly motivated property
- How much does your rent insurance cost and whatlettings agent to work for you knowing they will earn a
exclusions apply? Compare the costs and coverhealthy profit and be proud to provide you with a
offered the variations can run into £100's.Service Level that will protect your asset and your
- How much does your legal expense insurance costannual rent?