| Let's face it ... any change in any organization will meet | | | | your Team Members. |
| with a certain amount of resistance and skepticism. | | | | - Why do they want to be on this team? |
| We are creatures of habit. However, when the | | | | - How can they benefit from the improved Process? |
| change you are contemplating falls in to the realm of | | | | In short, What's In It For Me? |
| Process Improvement, there are unique challenges | | | | People will naturally take actions that result in a |
| involved. Especially if you never learned the People | | | | personal benefit. When you know "What's In It For Me", |
| Skills you need for smooth CPI Implementation. | | | | you can decide whether or not to participate. This |
| LEAN is more than just the Technical Skill Set. In fact, | | | | means you actually need to "Sell" the Benefits of |
| sometimes the more technically qualified you are, the | | | | LEAN Six Sigma by making sure everyone knows |
| harder you may find LEAN to implement. WHY ? | | | | "What's In It For Me". |
| LEAN Six Sigma does have a comprehensive set of | | | | Think about the benefits of a fully implemented LEAN |
| technical tools with which you can approach any | | | | project for a moment ... the benefits to the Team |
| business process. You can spend months learning the | | | | members on the front line. |
| various applications and nuances and, unfortunately, | | | | In most cases, they will get more done, in less time, |
| your data and compiling of statistics - the "Facts" does | | | | without working harder AND can now take on the |
| little to counter the resistance and skepticism of your | | | | higher level job tasks that are more fulfilling. That is |
| Teams. | | | | their WIIFM. |
| Success with LEAN Six Sigma implementation | | | | You can even involve the Team in clarifying the WIIFM |
| depends in large part on your People Skills. | | | | by asking a few high quality questions in your first |
| - Your ability to quickly establish your credibility and | | | | meeting. It could go like this. |
| create a Context of Trust and Respect | | | | "Let's brainstorm for a second... when the workplace is |
| - To run effective meetings, keep the Team focused | | | | organized and we have made the line improvements |
| and on track | | | | that are the focus of this project ... |
| - To ask quality questions that keep the group | | | | - How will your work day be different |
| engaged and involved | | | | - What will you be able to stop doing? |
| - Your ability to teach the team the value of Process | | | | - What else will you be able to devote some time and |
| Improvement and hand the process over to them | | | | attention to that you cannot now? |
| When you focus too heavily on the Technical side of | | | | - How will all that feel?" |
| LEAN, you can unintentionally get in the way of these | | | | Taking some time to establish What's in it for Them at |
| People Skills tasks. And your Teams remain resistant | | | | the onset of the project is not in any LEAN Six Sigma |
| and obstructive. | | | | training manual AND it is a vital People Skill for CPI |
| Here's one People Skill's Tool that will get you started | | | | Success. |
| on the Right Foot with a new Team. | | | | Try this WIIFM approach and notice the difference it |
| What's In It For Me (WIIFM) | | | | makes in your relationship with the Team. |
| The first step is to shift your perspective to that of | | | | |