| There are many choices available when looking for a | | | | actual product. One of the best free help desk |
| service management tool and it can be very difficult to | | | | solutions are called HESK and is a PHP Helpdesk |
| determine ITIL requirements. Many companies are | | | | solution, ready for implementation with your existing |
| moving to ITIL 3 these days and most of the tools on | | | | PHP intranet. The service management software can |
| the market, only supports ITIL version 2. This is the | | | | be modified almost without limitation and since its you |
| main reason why most companies, decide to change | | | | that are designing it, you can save a lot of costs by |
| their tool. | | | | not needing expensive vendor training. |
| Many organizations think it is important that the tool | | | | If you are a mid-size company and looking for are |
| they choose is ITIL version 3 compliant or if it is only | | | | more proven software with vendor support, you |
| suitable for version 2, but when choosing Help Desk | | | | should take a look at the software called Heat Help |
| software, you should look into how much you can | | | | Desk. This is one of the cheapest, yet very |
| customize instead of it being compliant with ITIL 2 or 3. | | | | customizable and easy service management tools on |
| If you are able to customize your tool the way you | | | | the market. This software is very easy to implement |
| want it, you can make your Help Desk solution fit any | | | | and for smaller companies, it can be managed by a |
| version of ITIL. | | | | single employee. |
| Depending on your current implementation and size of | | | | A help desk resume, describing the best choices is |
| you company, many should aim for a open source | | | | easily found on the internet. You should read a few of |
| help desk. This typically means you can customize it | | | | the recommendations and decide what fits your |
| as much as you like, since it's the programming | | | | company. |
| language that sets the limit and not the features in the | | | | |