| Remote Infrastructure Management (RIM) is the new | | | | - Outline SLAs that deliver result : All activities, |
| global business management trend that helps in | | | | specifications, terms of control, responsibilities and |
| effective administration and significant cut back on | | | | accountability should be clearly defined in the SLA, as |
| infrastructure management, while also providing expert | | | | this adds clarity to the services in store. In it, your |
| technical assistance. | | | | company should have a choice in selecting in cost |
| Companies which have implemented RIM lately have | | | | effective practices if available, and the service |
| seen a significant progress in their business | | | | providers should make known the choices available. |
| development and have been saving up to 60% on | | | | - Result oriented, spontaneous and consistent |
| their operating expenses. In-house IT management is a | | | | management for performance and configuration. |
| complex process which demands technical know-how | | | | Sparksupport is an MSP and we adhere to the ITIL |
| along with a firm ground in latest technologies and | | | | guidelines and providing some of the best services in |
| most corporate enterprises choose to depend on | | | | the industry. |
| service providers to do their work for them. Hiring | | | | - Unified Threat Management comprising of network |
| proficient MSPs allows the business to expand the | | | | firewalling, network intrusion prevention |
| beyond boundaries. | | | | - Antivirus solutions like gateway antivirus and |
| MSPs should abide by the core values of RIM. Listed | | | | anti-spam, VPN, content filtering and on-appliance |
| are the rules of the trade : | | | | reporting. |
| - Maximum availability : Most service providers resolve | | | | - Persistent Server Load balancing and round robin |
| issues across time zones. So, availing 24x7x365 | | | | DNS technologies to avoid failovers. |
| support for your infrastructure helps in reducing | | | | - Constant data backup with effective measures to |
| downtime and delays in troubleshooting. | | | | prevent data proliferation with file synchronization. |
| - ITIL Guidelines : Service providers must have the | | | | - Disaster recovery including recovery from backup |
| state-of-the-art technology and should adhere to | | | | failures. and business continuity auditing |
| should adhere to IT Service Management sets to | | | | - Comprehensive solutions for secure authentication, |
| provide the best support and delivery services. | | | | effective fraud detection and encryption software to |
| - Define roles : Whatever business model is practiced, | | | | protect networks, safeguard data. |
| each player has a defined role and strategic | | | | - Centralized data center configuration and |
| importance in the decision making, be it the vendor, CIO | | | | management with effective puppet configuration tools |
| or an employee has a set of roles. When you assign | | | | and other similar techniques that produce high quality |
| your work to an outsider, make sure you have the key | | | | results within a short period. |
| to controls in your own hands. The terms of control | | | | - Centralized virtual data center configuration along |
| should be flexible where you have a say in the way | | | | with setting up of user rights using Access Control |
| they run things in your company. | | | | Lists (ACLs) |
| - Transparency in activities : Transparent detailing | | | | To know more about our services you can contact us |
| should be done in the Service Level Agreements | | | | at : or talk to us directly about your queries : |
| (SLAs) and pricing models should be reviewed at least | | | | sparktechs at skype. |
| once a year. | | | | |