| However, no matter how many IT professionals tell | | | | than basic IT solutions. The beauty of it all is that data |
| you that Six Sigma Certification isn't worth it for their | | | | is much easier to collect and analyze in the IT industry |
| employees, the process really can add a lot of value | | | | because of one simple resource that they have. Many |
| to the productiveness of a particular business. | | | | don't think of it as a way to help with Six Sigma |
| Typically, it is Lean Six Sigma that is used in this | | | | Projects, but the IT help desk or support center can |
| instance, because of the speed and waste elimination | | | | actually be one of the best tools to eliminate a lot of |
| that it offers to organizations. | | | | steps of data collecting throughout the process |
| Lean Six Sigma uses waste elimination to solve many | | | | because all the information about problems that are |
| process defects, which is very effective in the IT | | | | occurring is already there. |
| industry for many reasons. IT services don't have time | | | | For an industry that changes so often, IT services are |
| to deal with lengthy processes and evaluating tons of | | | | unusually concerned with using a process like Six |
| data to determine the best solution for their problems. | | | | Sigma for process improvement. They have their own |
| Everything moves at warp speed in this world, which is | | | | solutions, no matter how tedious they might be, and this |
| why the problem solving processes need to, as well. | | | | causes many companies to balk at something they |
| Lean Six Sigma offers speedy solutions through | | | | don't think they need. However, Six Sigma Certification |
| waste analysis and elimination, along with other | | | | within the IT industry can actually create a continuous |
| principles of Six Sigma Training that are sped up to | | | | improvement process for companies, allowing them to |
| offer quick, efficient solutions. | | | | spend less time fixing errors one by one and more |
| Having IT professionals that are certified in Six Sigma | | | | time doing things that are productive for the |
| Methodology can prove to be advantageous for any | | | | organization. Problem solving is the purpose of many IT |
| organization that needs help with process | | | | services in the first place, and Six Sigma simply serves |
| improvement on a larger and more permanent scale | | | | to enhance that purpose. |