| Suppliers are the auto parts distributor and or the car | | | | car being repaired. Once the customer and/or |
| owner. Perhaps the car owner has the parts to fix his | | | | insurance company is notified, the parts can be |
| or her car. If not, then the dealer has to go through a | | | | ordered and the car can be placed on the repair |
| supplier to get the parts. The input is the car and the | | | | schedule. |
| parts themselves. Without the car or the parts, there is | | | | After the parts come in and are installed on the |
| no supply. | | | | vehicle, the next step of process can begin by test |
| Process is what takes the longest; the process of | | | | driving the car to see if the parts have solved the |
| fixing the car. First, the customer must drop off the car. | | | | problem. If so, then the customer can be notified. If the |
| A mechanic is then assigned to the handling of the car, | | | | car does not work properly, the car has to go back |
| parking it, and checking the vehicle in. The next thing | | | | into the shop for more repair. |
| would be to inspect the car, look at the damage if any, | | | | The final step of the six sigma mapping process of |
| and to drive the vehicle to see if the brakes are | | | | SIPOC is the customer. The customer is the end result |
| working. | | | | as he or she comes to get the vehicle and pays for |
| After a car has been checked in and inspected, an | | | | the work. This is the end result and the question of the |
| estimate can be provided for repair time, and then | | | | customer's satisfaction is raised when the customer |
| ultimately notifying the customer as to the costs of the | | | | drives the vehicle. |