| Help desks are now a fundamental and core part of | | | | select from any of a large number of common |
| good business service and operation. However, | | | | computer problems, each of which requires the user to |
| addressing the tricky issues, selecting the right tools, | | | | answer a series of relevant questions about the |
| and managing the help desk correctly can actually be | | | | selected problem type. As the Trouble Ticket is sent, |
| a very daunting task. | | | | the local computer is automatically inspected, and |
| Typical help desk software functions include Helpdesk | | | | dozens of relevant pieces of information about the |
| software systems range in complexity from basic | | | | user and the computer are attached to the Ticket. |
| ticket logging to fully integrated CRM systems, | | | | LBE Desktop Helpdesk 4.0.152 is uses |
| recording and tracking of support requests, reporting | | | | industry-standard databases like Access, Microsoft |
| and service management and more, These are usually | | | | SQL Server and Oracle. Many reports are supplied. If |
| an automated benefit of the helpdesk application. | | | | you need more, you can build your own using any of |
| Sky Blue Support Help Desk Software (SBS) is is a | | | | the available reporting tools. You can group records |
| flexable and strong CRM solution that puts you in | | | | and change fonts and colors. |
| control of your customer support needs. SBS uses the | | | | DBS Help Desk 1.5a, This comprehensive tool lets IT |
| very latest technologies, to provide you with an | | | | support staff manage requests, computers, peripherals |
| efficient and easy to use Customer Relations | | | | and program inventory. It is Web-enabled, so it lets |
| Management Tool. | | | | users submit support request using Web browser. |
| TSC2 Help Desk 4.1 provides a suite of integrated | | | | QUAD Help Desk 2.5, Multi-user ready at no additional |
| tools for managing a technical support department. It | | | | cost, this software provides basic functionality that |
| includes work order management, equipment inventory, | | | | does not require consultants to help you install and |
| scheduling, reporting, network auditing and a web | | | | learn the program. Your CSRs will be able to record, |
| interface. The software tracks all work order | | | | search, update and report on calls about your products |
| management system tracks all work requests and | | | | or services within minutes of installation. In addition, if |
| support issues, from computer errors and | | | | you install the HTTP server on a PC with a static IP |
| user-requested enhancements, to hardware and | | | | address, you won't have to install the Windows |
| network upgrades. | | | | software on the computer. The Windows software |
| LanHelpdesk 06.08.04, This stand-alone helpdesk | | | | includes wizards for querying and reporting on calls |
| solution is based on end-users submitting wizard-based | | | | recorded in the database. |
| Trouble Tickets directly from their computers. Users | | | | |