| Taking an organisation on an ITIL journey is always | | | | knowledge is at? Where are they at with regards to |
| something you need to be fully prepared for. You | | | | understanding enough detail to support you? |
| need to think of the implementation on a number of | | | | Remember it is your sponsors you will most likely be |
| levels, you need to be mentally prepared for anything | | | | selling your solutions too. |
| and strong enough to take feedback and be able to | | | | Remember where you are trying to get to? |
| work through this feedback to provide a clear path | | | | Remember the big picture, don't get bogged down in |
| forward. Pondering the Best Practise you may have | | | | the detail, you will certainly need to get down to the |
| learned in the classroom is one thing; you are now in | | | | detail as you journey through however the point I am |
| the real world, with a real expectation on results. | | | | trying to emphasis is to not get stuck down there, I |
| Be aware of where your primary Client and or Project | | | | have seen many situations where implementers have |
| Sponsors ITIL knowledge is at? More importantly | | | | been pulled down into the detail and unfortunately been |
| where that knowledge needs to be to effectively | | | | busy trying to solve everyone's issues at the same |
| support you on your journey? You maybe carrying out | | | | time and therefore found it extremely difficult to come |
| formal assessments and working hard to understand | | | | back up, and in some cases can't identify the logical |
| and pull together a realistic current state view of | | | | path to come back up. Don't get stuck down there, |
| where the organisations Service Management | | | | come back up and visualise on the big picture and |
| capabilities are at? One thing often overlooked is a | | | | where you are trying to get to. |
| need to understand where your key sponsor's | | | | |