The Error Proofing Component of the Change Management Toolset

Error Proofing is a process improvement that aims toseeks to determine the root cause by repeatedly
prevent a specific defect from occurring in adrilling down through asking the question why.
production line. Effective error proofing involvesWith knowledge of the cause of the error, the team
detection of the error by the operator, feedback tocan them conduct a solution finding exercise in order
stop the process, so that the error can be put rightto develop an effective manual or automated,
and problem solving by the improvement team to takeintegrated error proofing system. Such a system might
corrective and preventative action.include limit or touch switches, photo-electric sensors or
Error proofing reduces the risk of:o Operator injuryoproximity switches. In all cases the triggering of the
Faulty productso Machine damage ando Defectiveerror proofing system will set off an alarm and/or halt
product being produced or passed to the next processthe production process so that the error can be
The change agent's challenge is to change the culturerectified.
within an organization so that the new mantraLow cost error proofing devices which are
becomes:inexpensive to replace make good economic sense.
Don't accept a defectThe ideal situation is to design a product that cannot
Don't make a defect andbe assembled incorrectly, so at best, devices should
Don't pass a defect on (to the customer)prevent the ability to make a defect. However, if the
Lean Six Sigma is a currently popular changedefect cannot be prevented, the device should
management methodology in which the term for errorprevent it from being passed to the next production
proofing is Poka Yoke. The number one objective ofprocess.
poka yoke is to achieve zero defects.It is also imperative that the device provides prompt
Error proofing enforces procedures which are set inidentification of defect location, allowing for quick
stone ensuring quality and almost entirely eliminatingtroubleshooting. Error proofing deployment needs to be
defects. As such, it:o Eliminates the cost of producta rapid process since minimal disruption of the system
inspections since none will be necessaryo Makesmeans limited loss of income to the organization. Initial
waste costs insignificanto Frees up operator time forinvestigations to device implementations should
the task at hand rather than problem solving andocertainly span, no more than a month for minimal
Promotes an attitude of continuous improvement.process disruption.
A defect is a product that fails to meet setDividing the error proofing procedure into small steps
specifications whereas an error is any deviation fromeach assigned to a named operator has proven a
set process. In the error proofing process, inspection ofparticularly effective approach when it comes to
the product occurs after each process is complete, sogetting quick results. It has also been proven beneficial
that errors can be detected close to their causativeto run daily review sessions and to address issues
source. Once the causative process has beenraised promptly.
identified, the team then brainstorms all possible errorsAssessment of the impact of changes made needs to
that might have resulted in the relevant defect.be frequent. Further, as the system becomes more
Quantitative data is recorded and special note ofactive in error detection, it will become possible to
potential causes that occur on an ongoing basis isdetect errors at an earlier stage so that new error
noted. Finally, the root cause is identified by testing out,proofing solutions should continue to be sought on an
often by a questioning technique called 5-Why whichongoing basis.