| The Information Technology Infrastructure Library (ITIL) | | | | favored ITIL and its practices. |
| is basically a set of practices and notions used for | | | | Some organizations consider ITIL to be a compilation |
| managing IT operations and services. Basically it puts | | | | of optimum practices with an agenda. It realizes that |
| forward instructions and detailed descriptions of | | | | every organization has its own set of potency, talents |
| diverse IT practices. Further, it also supplies the | | | | and culture, so it is designed to adapt every kind of |
| industries with tasks, tactics and procedures that an IT | | | | organization. ITIL helps IT organizations in various ways. |
| organization can use in accordance with the needs | | | | - ITIL modifies functions and processes to suit the |
| that surface from time to time. The information and | | | | needs of a particular organization. |
| instructions are published in the form of text books, | | | | - It describes and defines IT work flows and |
| each covering a single IT management topic. | | | | processes required to sustain and uphold business |
| In response to the growing dependence of the IT | | | | processes. |
| sector, the UK Government's CCTA developed few | | | | - Define tasks and errands so that people gets to |
| recommendations in 1980. It realized that there needs | | | | realize what is expected of them and how their job |
| to be some standardized practices that government | | | | contributes to the success of their company. On the |
| and private sectors should undertake to avoid | | | | other hand, few IT industries consider ITIL to be |
| confusions. Prior to this, the agencies were | | | | unfavorable. The reasons encompass various |
| independently creating IT management practices for | | | | dimensions. |
| their organization. | | | | - The books are not reasonably priced for non |
| ITIL is said to have built around process-model based | | | | profit-making organizations. |
| view of scheming and operations which is credited to | | | | - Allegations that a number of ITIL advocates consider |
| PDCA cycle of W. Edwards Deming. | | | | it to be "a holistic, all-encompassing framework for IT |
| The first version was an extremely technical one. It | | | | governance"; |
| dealt with topics like network services management | | | | - Accusations that promoters of ITIL indoctrinate the |
| and cabling infrastructure strategy. | | | | tactics with 'religious zeal' at the expense of |
| The second version took a sophisticated view that | | | | expediency. |
| integrated the technological pieces into a service | | | | - Implementation and credentialing ITIL requires precise |
| management framework with components such as | | | | training |
| service delivery and service support. The third version | | | | As Jan van Bon (author and editor of many IT Service |
| has been launched recently and it has taken an even | | | | Management publications) notes, |
| higher-level view, integrating IT and business processes | | | | 'There is confusion about ITIL, stemming from |
| with the core components of the IT sector. | | | | misunderstandings about its nature. ITIL is, as the 'OGC |
| The IT sector has given mixed responses to the | | | | state, a set of best practices. The OGC doesn't claim |
| implementation of the ITIL concepts. It has been | | | | that ITIL's best practices describe pure processes. The |
| appreciated as well as criticized on several fronts. | | | | OGC also doesn't claim that ITIL is a framework, |
| Several management organizations have actually | | | | designed as on coherent model'. |