| Free SharePoint Software Template for Tracking and | | | | web-based Help Desk solutions which are cost |
| Managing Trouble Tickets or Help Desk Support Issues | | | | effective and easy to implement. In order to gain |
| Help desks are the pivotal point for end user and | | | | better control of help desk activities, it is essential to |
| customer support. An effective help desk | | | | have a system in place that provides all relevant |
| management software system is a key factor | | | | information pertaining to each service request. For |
| determining the success of a support department and | | | | improving operational efficiencies, it is important to |
| needs the ability to track all help desk support issues | | | | constantly provide adequate support and enhanced |
| or trouble tickets from opening to escalation to | | | | service to end users and customers. The help desk |
| resolution. Well managed help desk services ascertain | | | | system should provide end-to-end visibility of help desk |
| maximum return on investment in systems and | | | | issues or trouble tickets, thus allowing tracking of |
| technology. | | | | issues and reducing time taken for resolution. |
| Organizations are looking at deploying robust | | | | |