| Whether the economy is booming or facing a crunch, | | | | business-critical applications can be dealt with |
| one factor plays a critical role in business: IT. In today's | | | | proactivelyo Departmental heads can start prioritizing |
| business environment, almost all business activities are | | | | tasks according to their importanceo Information can |
| tied with the IT department. However, most of the | | | | be presented according to the role of the person |
| departmental heads have no idea of the impact of | | | | concernedo IT Service Management is easier to put |
| complex technology on their respective business | | | | into practice |
| processes. Many a times, department heads have no | | | | Businesses hence need to consider Business Service |
| means of identifying and preventing bottlenecks within | | | | Management as a necessary component in order to |
| applications so that end users are not affected. In | | | | know the end to end performance of all their critical |
| today's tough economy, Business Service | | | | applications. However, businesses are sometimes |
| Management can come to the rescue of many IT | | | | forced to choose between two extreme BSM |
| managers as well as departmental heads to ensure a | | | | solutions: one which is inexpensive but lacks |
| smooth running of business processes. | | | | functionality, and another, which is expensive and |
| The importance of knowing end to end performance is | | | | needs a lot of manpower to support it. |
| not only applicable for large enterprises, but smaller | | | | An ideal Business Service Management would be one |
| entities too. In fact, monitoring end to end performance | | | | which is integrated, affordable and easy to use. A |
| of applications is more important for small businesses, | | | | business should not have to make a compromise in |
| considering that they function on a very tight margin. In | | | | quality due to the cost of the BSM solution. An ideal |
| order to stay on top of any performance issue and to | | | | solution would allow end to end performance |
| effectively solve it, business owners need application | | | | monitoring as well as management Service Level |
| monitoring tools through which they can monitor | | | | Agreement. It would also not require any manpower to |
| whether their business services are functioning | | | | manage it. |
| properly. Such application monitoring would also inform | | | | Until sometime ago, only larger APM vendors used to |
| them of any bottlenecks in advance and prevent any | | | | offer BSM solutions; even then, these solutions were |
| large scale impact on end users. Business Service | | | | expensive and complicated. But now, with the |
| Management enables both the teams to do just that. | | | | popularity of Business Service Management, other |
| Business Service Management solutions help bridge | | | | vendors have started offering affordable and easy to |
| the gap between the departmental heads and the IT | | | | use solutions which can be applied in small businesses |
| team. When a BSM solution is put to work, the | | | | as well. |
| business department can work in coordination with the | | | | The increased dependency on IT for business critical |
| IT department to ensure that all the services are | | | | functions has made Business Service Management as |
| available and any potential problems may be solved | | | | well as IT Service Management a must for any |
| before they start affecting end users. BSM helps in | | | | business. Both IT managers and departmental heads |
| detection of IT issues, tracing their root problem and | | | | can work together to ensure that business services |
| solving them quickly. | | | | are available to end users without a problem. |
| With Business Service Management,o Issues related to | | | | |