What Are the Similarities and Differences Between Quality Assessment Frameworks?

The Deming Prize was established in 1951 to recognizeeducation, and nonprofit organizations. The MBNQA
quality achievement in Japanese organizations. Thecriteria are built upon the following set of core values
award was named to honor Deming, the leadingand concepts:
thinker and innovator who helped Japan to overcome(1) visionary leadership,
the economic crisis after World War II. The Union of(2) customer-driven excellence,
Japanese Scientists and Engineers manages the(3) organizational and personal learning,
award and it may be given in four categories: individual,(4) valuing employees and partners,
companies and other operating organizations, factories,(5) agility,
and companies located outside Japan. Some of the(6) focus on the future,
criteria used for the award: top management; human(7) managing for innovation,
resource management; organization structure and its(8) management by fact,
operation; daily management; policy management;(9) social responsibility,
relationships to ISO 9000 and ISO 14000; quality(10) focus on results and creating value, and
assurance; new product and technological(11) systems perspective.
development; process control; quality evaluation andI'm sure that, you can understand the high-level
audit; activities covering the whole cycle; supplieroverview of quality assessment frameworks. Let us
management; cross-functional management;compare the frameworks now. Few years back, I
environment and safety management; education andconducted a literature review in Quality Management
training; relationship with customers, suppliers, andas part of my doctoral dissertation and found the
shareholders; and continuously securing profit.below similarities and differences between these
The European Quality Award was established in 1992frameworks.
to promote quality in European companies. This awardSimilarities: Quality Management criteria such as
evaluates organizations on nine criteria: leadership,Customer focus, Leadership, Quality planning, human
policy and strategy, people (employee) management,resource development, Information management,
resources, processes, customer satisfaction, peopleProcess management, Supplier relationship, Social
(employee) satisfaction, impact on society, andresponsibilities and business results are used to assess
business.organizations quality approach in all these three
Similar to the Deming Prize and the European Qualityframeworks.
Award, the U.S. government established the MalcolmDifferences: The Quality Management criterion
Baldrige National Quality Award (MBNQA) in 1987 to"Benchmarking" is not considered in Deming prize.
promote awareness of quality excellence, to recognizeHowever this criterion is used in European Quality
quality achievements of U.S. companies, and toAward & MBNQA. Similarly, the criterion "Organization
publicize successful quality strategies. The dual goalsculture" is not considered in MBQNA, but used in
of the Baldrige criteria are to improve value toEuropean Quality Award & Deming prize.
customers, which results in marketplace success, andOrganizations can use one of the above mentioned
to improve overall financial and company performanceframework to access their quality approach. However,
to meet the needs of shareholders, owners, and otherI think developing a customized framework by
stakeholders. The National Institute of Standards andconsidering few criterions from these frameworks and
Technology(NIST) manages the award and it may beby considering organization's core values would be the
given each year in six categories such asbetter approach to access organizations' quality
manufacturing, service, small business, health care,approach.