| ITIL is an abbreviation for Information Technology | | | | benefits from a best practice approach. Because |
| Infrastructure Library, when breaking down the | | | | ITSM is driven both by technology and the huge range |
| abbreviations it already makes the name a little clearer, | | | | of organizational environments in which it operates, it is |
| but let´s look a little deeper into ITIL. | | | | in a state of constant evolution. Best practice, based |
| ITIL® is a comprehensive and consistent | | | | on expert advice and input from ITIL users is both |
| documentation of best practice for IT Service | | | | current and practical, combining the latest thinking with |
| Management. Used by thousands of organizations | | | | sound, common sense guidance. |
| around the world, a whole ITIL philosophy has grown | | | | ITIL has recently undergone a major and important |
| up around the guidance contained within the ITIL books | | | | refresh project. It is supported by a comprehensive |
| and the supporting professional qualification scheme. | | | | qualifications scheme, accredited training organizations, |
| ITIL consists of a series of books giving guidance on | | | | and implementation and assessment tools. |
| the provision of quality IT services, and on the | | | | The Benefits of Using ITIL – |
| accommodation and environmental facilities needed to | | | | ITIL provides a systematic and professional approach |
| support IT. ITIL has been developed in recognition of | | | | to the management of IT service provision. Adopting |
| organizations’ growing dependency on IT and | | | | its guidance offers users a huge range of benefits that |
| embodies best practices for IT Service Management. | | | | include: |
| The ethos behind the development of ITIL is the | | | | - reduced costs |
| recognition that organizations are becoming | | | | - improved IT services through the use of proven best |
| increasingly dependent on IT in order to satisfy their | | | | practice processes |
| corporate aims and meet their business needs. This | | | | - improved customer satisfaction through a more |
| leads to an increased requirement for high quality IT | | | | professional approach to service delivery |
| services. | | | | - standards and guidance |
| ITIL® is the most widely accepted approach to IT | | | | - improved productivity |
| service management in the world. ITIL provides a | | | | - improved use of skills and experience |
| cohesive set of best practice, drawn from the public | | | | - improved delivery of third party services through the |
| and private sectors internationally. | | | | specification of ITIL or ISO 20000 as the standard for |
| IT Service Management (ITSM) derives enormous | | | | service delivery in services procurements. |