| So what is change management? The traditional | | | | re-engineering projects. |
| project approach to change management - sees it as | | | | Key findings in the latest report show the 4 key |
| a set of tasks which if executed successfully get a | | | | lessons learnt: |
| result. In other words the typical process led approach | | | | (1) "More effective change management" - is the main |
| which has failed so consistently and so spectacularly | | | | thing that project teams would do differently on the |
| over the last 20 years! | | | | next project. |
| There are 3 main reasons for the astonishingly high | | | | (2) Top management of teams and the their projects |
| 70% failure rate of ALL business change initiatives: | | | | means they were more likely to complete their project |
| 1. The gap between the strategic vision and a | | | | at or above expectations. |
| successful programme implementation and the lack of | | | | (3) The planning stage, was universally regarded as |
| a practical change management model and tools to | | | | the most important phase in the project - because this |
| bridge that gap. | | | | was where scope and roles were defined. |
| 2. The "hidden and built in resistance to change" of | | | | (4) The primary obstacle to a successful |
| organisational cultures, and the lack of processes and | | | | implementation was resistance to change. This was |
| change management methodologies to address this. | | | | mentioned 6 times more that any other factor. |
| 3. Failure to take full account of the impact of the | | | | Clearly the single biggest reason for the astonishingly |
| changes on those people who are most affected by | | | | high 70% failure rate has been the over-emphasis on |
| them i.e. the absence of good strategies for managing | | | | project process rather than the people aspects - the |
| change. | | | | failure to take full account of the impact of change on |
| Prosci is the recognized leader in business process | | | | those people who are most impacted by it. |
| design and change management research, and is the | | | | Closely allied to that reason is the lack of process to |
| world's largest provider of change management and | | | | directly address the human aspects of change. |
| re-engineering toolkits and benchmarking information. | | | | Properly applied, this is exactly what the holistic and |
| [This is not a commercial - I'm just establishing their | | | | wide view perspective of a programme based |
| credentials!] | | | | approach to change management will deliver. |
| They are the publishers of "Prosci's Best Practices in | | | | For more on this: " What is change management? " |
| Business Process Re-engineering and Process Design" | | | | – So how do we define change management? |
| which is based on research with 327 organisations | | | | Equip yourself to avoid the 70% failure rate of all |
| world-wide. | | | | change initiatives with the "Practitioners' Masterclass - |
| The objective of this study is to provide real-life | | | | Leading your people through change, putting it all |
| lessons from the experiences of project teams | | | | together and managing the whole messy business. |
| recently or currently involved in business process | | | | |