What To Do Before the Implementation of Performance Management

A project is like the realization of a dream. At thethis (process) took that long. Nor could the client (easily)
beginning your team is full of energy that it gained fromnotice the fact that department A had a different view
the picture of a new world. But after a while and afteron the situation than department B.
some first difficulties the initial high level of energy isWith internet, this has changed a lot. Because of new
reduced to its normal proportions.communication channels or medium, the client is able to
And to implement Business Process Managementperceive inconsistencies. And the result was a
(BPM) you also should scale a rather large project.strengthening of the client relation ship (management).
BPM came to life in order to measure theAll the various departments ought to be seen as one
performance of business processes. The term is(from a clients viewpoint) organization.
introduced as a solution to the functional approach ofTo facilitate this, business process management could
organizations. Before the BPM insights, businessbe a solution. But the introduction of BPM is not a minor
management was about managing a functionaloperation. One of the main challenges for a successful
organization. There were various departments andBPM implementation is the optimal granularity of the
each department was responsible for the function of abusiness designing approach.
certain system; invoicing, debts, new acquisitions,A logical first step - before implementing BPM and
administration, etc.before going into too much details - would therefore
Before the internet area, this approach was goodbe to start with a simple company profile. this profile
enough. The client was not able to look in the kitchenshows you the main processes that are at stake.
and although the result of a client request could takeYour consultant will be able to offer you this.
quite long, the client itself was never able to see why