| "> | | | | sector organizations worldwide, ITIL provides a |
| | | | comprehensive, consistent and coherent set of |
| Infrastructure Information technology Library (ITIL) has | | | | processes for IT management and is emphasized by |
| come as a boon to its users, allowing companies of all | | | | formal qualifications and an associated training scheme. |
| sizes to provide quality IT management services. | | | | ITIL was developed in the late 1980s and the rights are |
| With every company getting more and more | | | | still owned by the British government. The government |
| dependent on IT for their work, whether it is in the | | | | realized up-to-the-mark IT was needed in areas like |
| manufacturing process or for their accounting, best | | | | the tendering process. It was also acceptance that IT |
| practices need to be an important part of the set-up. | | | | was propelling many organizations to the extent they |
| Just as companies seek ISO certification, firms are | | | | were dependent on it. Naturally, if IT is not what it |
| also looking to ensure their IT sections are up to the | | | | should be in a company, business can be lost if |
| mark in an increasingly globalized world. | | | | competition has to be kept pace with. |
| Users of ITIL also report significant cost savings and | | | | ITIL simply consists of seven books which provide |
| efficiency in development. Major users of ITIL include | | | | guidance on planning, delivery and management of |
| the biggies of the corporate world, such as Microsoft, | | | | quality IT services, all catered to business needs. It is |
| Hewlett Packard and Procter & Gamble, just a | | | | now the most widely-recognized approach to service |
| sampling of the hundreds of organizations worldwide | | | | management in the world. The books cover an |
| who are finding ITIL to be indispensable. | | | | introduction to ITIL, service delivery, service support, |
| As with something like agile project management, ITIL | | | | Information and Communications Technology (ICT) |
| works toward a better understanding of the customer, | | | | infrastructure management, security management, a |
| potential or otherwise. As a cost-saving technique, it | | | | business perspective, application management and |
| has worked wonders and companies who have | | | | software asset management. |
| adopted it are grateful, especially in the time of an | | | | It takes a comprehensive look at all aspects of IT. For |
| economic crunch where belt-tightening is the | | | | example, security management makes sure there is |
| watchword. Communication between respective IT | | | | no leakage of critical company or individual information |
| departments and customers has also improved, | | | | to outsiders. This aspect would be important not just to |
| meaning for transparency. | | | | banks and financial institutions, but other companies as |
| IT was always considered to be somewhat of a | | | | well. After all, losing the trust of the customer due to |
| mysterious sector particularly among those unfamiliar | | | | information being leaked out an be damaging for any |
| with it. However, ITIL has cleared the channels of | | | | company. |
| communication allowing for more interactions with the | | | | In a competitive era, even the smaller companies find |
| customer. Failing to bring IT departments up to | | | | the use of ITIL gives them an extra edge, even give |
| standards also means the possibility of companies | | | | them the confidence to take on bigger entities in the |
| losing out on revenues. | | | | business world. |
| Developed in conjunction with both public and private | | | | |