| As technology specific to the problem, traditional | | | | changes, cannot be used to solve this style of problem. |
| system management vendors are trying to morph and | | | | They are two different paradigms. |
| reposition their existing solutions into our space. Some | | | | Technology business management is all about |
| examples of this include HP Software, BMC Software, | | | | managing the cost, quality and value of IT products |
| Service Now and other niche vendors that provide a | | | | and services. Essentially, it's managing the supply chain |
| service level management perspective. If you talk to a | | | | of IT services. As a result, potential customers are |
| large corporation such as Expedia, Cisco, JP Morgan | | | | looking for solutions to better make business decisions |
| Chase, etc. - they will tell you that traditional systems | | | | (e.g. should I move to the cloud?, which applications |
| management and technology business management | | | | should I rationalize?, which data centers are costing me |
| are two separate disciplines and what they are trying | | | | more?, what are my biggest cost drivers and how do I |
| to accomplish requires a radically new technology | | | | reduce expense) and automate business and financial |
| architecture that combines deep analytics, process | | | | processes (budgeting & forecasting, provide Bill of |
| automation, out of the box IT financial management | | | | IT to business users for "showback" or chargeback, |
| expertise, and financial & IT operational data | | | | capture demand of business) in one single architecture |
| integration. Think of it like a system management | | | | and model. This requires a new technology |
| company like BMC trying to do ERP. | | | | architecture which consists of in memory BI for |
| Service and system management is all about | | | | decision support, process automation applications, and |
| managing IT from a service perspective (ITIL lifecycle - | | | | out of box expertise for IT cost management. Such a |
| incident, problem, change) and a technology | | | | system needs to input and use IT operational, IT |
| perspective (automation, monitoring, etc.) These | | | | service management and Financial data. |
| solutions focus on individual components of technology | | | | We like all the noise the system management vendors |
| or stages in the service lifecycle, and don't have the | | | | are creating, but they are fundamentally two different |
| data, analytics or collaborative process automation a | | | | disciplines. It's been proven over the last several years |
| business management solution requires. A service | | | | that technology business management requires a very |
| desk system which is used to track incidents, problem, | | | | focused approach to provide value to customers. |