| In business on my day job, as well as MBA students, | | | | smaller companies was used to start. |
| always enjoy being able to write a release note or | | | | Android App |
| review of an application that is open to the world | | | | Zendesk Android application of IT to access and |
| business. Today we received a letter from Zendesk IT | | | | update service tickets, view the entire threads ticket, |
| helpdesk management software company that just | | | | and even add new users. Frontline staff are able to |
| released Android request for technical assistance | | | | create new tickets and check the status of tickets |
| measures and support staff to remotely manage and | | | | and the thread previously created. Careful reading a |
| support the customers request tickets when traveling | | | | few comments on the Android market suggest that |
| with their Android phones. | | | | this application provides a much better experience than |
| About Zendesk | | | | using the cellular network. |
| Zendesk is an integrated software package, the | | | | Because it is for companies with limited customer |
| purchase of the company, rather than creating their | | | | group, only Zendesk existing and potential customers |
| own IT support system. These systems allow | | | | will use this application. Fortunately Zendesk has more |
| companies to manage, assign and complete | | | | than 5,000 companies and is a fast growing company |
| applications for IT, and to provide expertise for | | | | to run this application therefore potentially has a wide |
| end-users to look before opening a ticket. Zendesk | | | | range of the ever-growing Android platform. |
| integrates social media like Twitter and online forums | | | | If nothing else, the exemption is a signal that business |
| as a way to provide customers with self-service way | | | | enterprises are increasingly willing to adopt the Android |
| to learn what others with similar problems have to do | | | | platform as a versatile mobile that really is. How |
| to remove them. | | | | Android becomes more popular, the company will |
| Software Zendesk is completely tailored to individual | | | | account and well see a few big name companies |
| business needs, even going so far as to allow | | | | developing cool new tools for professionals. Certainly |
| companies to use their own colors and logo in place of | | | | be an exciting time for Android user and professional |
| the standard Zendesk appearance. It also promotes | | | | activities. |
| tight integration with other software companies can | | | | Does your company use Zendesk? Even better, |
| use such as Salesforce.com, Twitter and whine. Some | | | | youre one of those eminent representatives of IT in |
| of the more well-known companies who use it | | | | the company Zendesk? Let us know what you think |
| Zendesk Twitter, msnbc.com, Lonely Planet, SAP, and | | | | of an application in the comments. |
| even the Denver Broncos. Quite an impressive list of | | | | Zendesk Android. |