Why Spend on ITIL Service Management Training?

A year ago there was a promotional mail from the				experience with the concept called ITIL, i.e. Information
Director, a forwarded one, sent by an ITIL training				Technology Infrastructure Library.
company, suggesting us to enroll for the ITIL training				In very crude terms, ITIL can be defined as the bible
program. My first instinct was to simply ignore the idea				for managing information technology. It is basically a
of spending anything on this training. As the department				documentation outlining the best practices for IT
head, I had several aspects to take care of, and I				service management. There are a series of books,
wasn't in any mood to make any budgetary allocations				which cover various IT management topics and assist
to ITIL Service Management Training.				all with IT infrastructure, development and operational
But the subject of the accompanying letter with the				nuances.
promotional mail was strong enough to at least make				Coming over to the benefits of ITIL and thus ITIL
me read the new material. It said 'really urgent, check				service management training, was pretty straight
the details and discuss'. Though I had to admit to first				forward once I understood the concept. ITIL works
thinking 'what a sheer waste of time and money, why				upon the management aspect of IT services and
should we spend money on training?'				works upon the performance of an organization's IT
Going by the theory, I was still not completely				wing. In current operational circumstances, the
convinced; after all training meant money, and I was				pertinence of an efficient IT wing needs no elaboration.
not interested in any futile expenditure. But yes, the				In fact, irrespective of the size of the business, no
information offered so far was prudent enough for me				organization can afford to dream of progression
to research further and while I was trying to gather as				without a sturdy IT mechanism to back it.
much info, I came across a few ITIL user names:				Once we had attended the ITIL training, how would we
Microsoft, IBM, and Barclays Bank. If these biggies				implement this into the workplace? Because we
have trusted ITIL with the management of their IT				wanted a successful implementation. This part was not
infrastructure and procedures, there is certainly				left to chance because our trainers provided us with
something about the concept that demands attention.				the necessary information and fully prepared us. ITIL
Interestingly, as I explored further around the subject,				service management relies heavily upon ITIL training
the search resulted in various case studies of				and it is a schema which depends upon the people of
organizations that were miserably struggling due to IT				the workforce. A cultural change is desired, which can
management chaos. However, a few intelligent				only be achieved by imparting ITIL service
companies from the group resorted to ITIL best				management training and education at requisite levels.
practice and successful implementation of the same				Unless a clear understanding of the framework is
helped them gain what they really aspired for.				communicated to all involved, the positives of ITIL
The information started me on my quest for ITIL				service management training cannot rather be
service management training. Today, almost a year				experienced. An overall approach is needed.
after that mail, when my organization has been on the				I am thankful that our Director had the foresight to
training course and implemented ITIL in the workforce,				forward the mail to us about ITIL training as the results
therefore benefiting enormously from the ITIL				have answered my doubts with respect to spending
philosophy and tools, I feel obliged to share my				on ITIL service management training.